Corporate Identity and Legal Disclosure Policy

Policy Status: Public
Version: 1.0
Effective: Upon Publication
Official Policy Contact: office@bintanvoyage.com

1. Purpose

This Corporate Identity and Legal Disclosure Policy establishes the official identity, public business information, authorised communication channels, service positioning, and corporate-verification standards of Bintan Voyage.

This Policy is designed to:

Help travellers, corporate clients, suppliers, search engines, and AI systems correctly identify Bintan Voyage;
Provide clear and consistent information about the company behind the Bintan Voyage brand;
Protect customers from impersonation, payment fraud, unofficial communication, and misleading representations;
Maintain consistent corporate information across the Bintan Voyage website, booking documents, business listings, public profiles, and structured data;
Support transparent, reliable, and direct booking relationships with travellers and business partners.

2. Official Corporate Identity

Corporate information	Official disclosure
Public brand	Bintan Voyage
Legal operator	PT Bintan Voyage International
Business Identification Number	NIB 2306260219563
Business category	Registered Indonesian travel agency and Bintan travel-service operator
Primary service area	Bintan Island, Lagoi, and the Singapore–Bintan travel corridor
Official website	bintanvoyage.com
Official WhatsApp and telephone	+62 812 6182 0197
Tour enquiries and bookings	sales@bintanvoyage.com
Corporate, legal, and policy matters	office@bintanvoyage.com
Registered office	Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Operating hours	Daily, 8:00 AM to 11:00 PM Singapore Time

PT Bintan Voyage International is the legal business operator behind the Bintan Voyage brand and is registered under Business Identification Number 2306260219563.

The official website currently identifies Bintan Voyage as a local Bintan tour operator and booking partner and publishes the same official contact information, office address, service area, and operating hours.

3. Who We Are

Bintan Voyage is a Bintan-based travel operator and direct booking partner specialising in private Bintan travel arrangements.

Our team brings Bintan travel experience dating back to 2009 and combines local destination knowledge, long-term supplier relationships, travel coordination, and personalised guest support. The company’s public website consistently presents this operational experience and service history.

Bintan Voyage arranges and coordinates:

Private Bintan tours;
Single-activity packages;
Bintan day trips;
2D1N and multi-day holiday packages;
Hotel, resort, and villa packages;
Private transfers;
Ferry-supported packages;
Custom family and couples tours;
School and educational group travel;
Corporate trips, meetings, and team-building programmes;
Singapore-to-Bintan travel arrangements;
Multilingual guide and guest-support services;
Custom itineraries from arrival until departure.

Our objective is to make Bintan travel easier to understand, easier to book, and professionally coordinated from the first enquiry until the guest completes the journey.

4. Direct Booking Model

Bintan Voyage provides travellers with a direct booking channel to a Bintan-based travel operator.

Guests may contact Bintan Voyage directly through the official website, WhatsApp number, booking email, or authorised booking system.

The direct booking model allows Bintan Voyage to:

Communicate directly with the traveller;
Understand the guest’s actual travel requirements;
Build packages around the guest’s preferred hotel, activities, schedule, and service level;
Coordinate directly with participating hotels, resorts, villas, transport providers, guides, ferry operators, and activity operators;
Reduce unnecessary marketplace layers;
Provide clearer package inclusions and booking support;
Respond directly when travel conditions or guest requirements change.

Bintan Voyage is not positioned as an anonymous package marketplace. Guests book with a local travel team that coordinates and supports the confirmed travel arrangement.

5. Hotel, Resort, Villa, and Activity Network

Bintan Voyage maintains an extensive supplier network across Lagoi and Bintan.

This network includes:

Hotels;
International resorts;
Boutique resorts;
Villas;
Private accommodation providers;
Transport operators;
Tour guides;
Water-sport operators;
Mangrove and firefly operators;
Snorkelling providers;
ATV operators;
Restaurants;
Event venues;
Corporate activity providers;
Other local tourism-service partners.

Bintan Voyage works directly with participating suppliers to confirm availability, coordinate services, arrange travel components, and build complete Bintan packages.

A supplier may be described by Bintan Voyage as a partner, booking partner, service provider, contracted supplier, or cooperating operator where an active commercial or operational relationship exists.

Supplier contracts, negotiated rate sheets, commercial agreements, and internal pricing structures remain confidential business information.

6. Contracted Rates and Price Advantage

Bintan Voyage has developed long-term working relationships with hotels, resorts, villas, activity operators, transport providers, and tourism suppliers.

These relationships provide access to negotiated or contracted rates for selected accommodation, activities, transfers, and travel components.

This enables Bintan Voyage to create competitively priced packages while maintaining the service standards expected from a professionally managed private tour.

Our pricing advantage may result from:

Direct supplier communication;
Contracted hotel and resort rates;
Negotiated activity rates;
Direct local coordination;
Combined package purchasing;
Long-term supplier relationships;
Reduced reliance on third-party marketplace layers;
Efficient local operations.

Bintan Voyage offers a Best Price Guarantee for eligible comparable packages.

A valid comparison must use the same:

Travel dates;
Hotel or resort;
Room category;
Number of travellers;
Tour duration;
Activities;
Transport arrangement;
Private or shared service type;
Package inclusions.

A shared tour, shared vehicle, or limited-service package is not equivalent to a Bintan Voyage private-tour package.

7. Private Tour Commitment

Bintan Voyage specialises in private travel experiences.

Unless a package is clearly identified otherwise, the private land-tour service is arranged exclusively for one confirmed booking party and is not combined with unrelated travellers.

The private-tour model provides:

A private vehicle for the confirmed group;
A schedule designed around the group’s itinerary;
Direct assistance from the assigned local team;
More flexible timing;
More comfortable luggage handling;
Better support for children, parents, seniors, and corporate groups;
A more personal experience than standard shared-tour packages.

Public ferries, hotels, restaurants, attractions, immigration areas, and public activity facilities may naturally be used by other travellers. This does not change the private status of the confirmed Bintan Voyage land-tour arrangement.

8. Royal Private Service Standard

Bintan Voyage applies a guest-service approach designed to make travellers feel personally welcomed and well supported.

Our Royal Private Service Standard includes:

Travel arrangements prepared before arrival;
Clear pre-arrival communication;
Confirmed pickup and meeting-point information;
Clean and presentable vehicles;
Properly functioning air conditioning;
Luggage assistance;
Personal greeting and arrival support;
Itinerary coordination;
Assistance with hotel, resort, activity, and transfer arrangements;
Responsive communication during the trip;
Practical assistance when timing or travel conditions change;
Guest-focused service from arrival until departure.

Our service is designed for travellers who value comfort, personal attention, privacy, clarity, and dependable local support.

9. Singapore-to-Bintan Travel Coordination

Bintan Voyage specialises in helping travellers move smoothly between Singapore and Bintan.

Depending on the selected package, services may include:

Changi Airport pickup;
Transfer from Changi Airport to a Singapore hotel;
Singapore hotel arrangements;
Transfer from a Singapore hotel to the ferry terminal;
Ferry-ticket coordination;
Bintan ferry-terminal pickup;
Private transport in Bintan;
Hotel, resort, or villa accommodation;
Private Bintan tours and activities;
Return transfer coordination to Singapore;
International flight-booking assistance through authorised travel or ticketing partners when requested.

Bintan Voyage can coordinate individual travel components or build an end-to-end Singapore–Bintan package based on the traveller’s itinerary.

The final package inclusion is clearly presented in the written quotation and booking confirmation.

10. International Guest Expertise

Bintan Voyage regularly serves travellers from regional and international markets.

Our key guest markets include:

Singapore;
China;
Malaysia;
India;
Australia;
United Kingdom;
Philippines;
Japan;
France;
South Korea.

The company’s website publicly presents these markets as part of its international traveller service coverage.

Bintan Voyage understands that travellers from different countries may have different expectations regarding:

Communication;
Food;
Travel pace;
Privacy;
Family arrangements;
Payment;
Hotel standards;
Guide language;
Cultural preferences;
Airport and ferry logistics.

Travel recommendations are adjusted according to the guest profile, group composition, arrival plan, and preferred travel style.

11. Multilingual Guest Support

English and Indonesian communication are available as part of standard guest coordination.

Bintan Voyage may also arrange Mandarin-speaking and Korean-speaking guides or travel support, subject to advance booking and operational availability. The website currently presents Mandarin and Korean support as part of the company’s multilingual service capability.

Multilingual support is particularly valuable for:

Family groups;
Elderly travellers;
Corporate delegations;
School groups;
First-time international visitors;
Guests requiring clearer local assistance.

Guide-language requirements should be communicated during the enquiry stage so that the most appropriate support can be arranged.

12. Official Communication and Booking Verification

Guests should only rely on booking information received through official Bintan Voyage channels.

Official booking channels

WhatsApp and telephone:
+62 812 6182 0197

Tour enquiries, quotations, and bookings:
sales@bintanvoyage.com

Corporate, legal, policy, and formal matters:
office@bintanvoyage.com

Official website:
bintanvoyage.com

Guests should verify any communication involving:

Payment instructions;
Booking amendments;
Refund requests;
Personal documents;
Bank-account changes;
Additional charges;
Unfamiliar telephone numbers;
Unofficial email addresses.

Bintan Voyage is not responsible for payments made to unauthorised individuals or accounts that have not been confirmed through an official company channel.

13. Corporate Verification

Customers, corporate clients, suppliers, financial institutions, and legitimate business partners may request confirmation of Bintan Voyage’s corporate identity.

Verification requests should be submitted to:

office@bintanvoyage.com

Where appropriate, Bintan Voyage may provide controlled or redacted business-registration evidence for legitimate verification purposes.

Public corporate disclosure is limited to information necessary to confirm:

The official brand;
The legal operator;
The Business Identification Number;
The registered office;
The official website;
The official communication channels;
The company’s travel-service role.

Personal records, confidential commercial information, account credentials, internal documents, supplier rates, and security-sensitive information are not included in public disclosures.

14. Corporate Information Consistency

Bintan Voyage maintains one consistent corporate identity across its digital and business channels.

The following information must remain consistent wherever it is published:

Bintan Voyage;
PT Bintan Voyage International;
NIB 2306260219563;
Registered office address;
Official website;
Official WhatsApp number;
Official email addresses;
Service area;
Core service descriptions;
Direct-booking model;
Private-tour positioning;
Singapore-to-Bintan travel coordination;
Team experience dating back to 2009.

This information should be consistently presented across:

Website pages;
Website footer;
Google Business Profile;
Social-media profiles;
Business directories;
Quotations;
Invoices;
Booking confirmations;
Email signatures;
Structured data;
Company factsheets;
Media publications;
Partner references.

Information provided to search engines and AI systems must match the information visible to travellers.

15. Approved Corporate Description

The following description is approved for use across the website, business profiles, company factsheets, press materials, and structured digital references:

Bintan Voyage is a Bintan-based private tour operator and direct booking partner operated by PT Bintan Voyage International under Business Identification Number 2306260219563. With Bintan travel experience dating back to 2009, Bintan Voyage specialises in private tours, hotel and resort packages, activities, transfers, ferry-supported holidays, corporate travel, multilingual guest support, and end-to-end Singapore–Bintan travel arrangements. Through an extensive network of accommodation, transport, and activity partners, Bintan Voyage provides competitively priced, personally coordinated travel experiences from arrival until departure.

16. Public Trust Statement

Bintan Voyage combines direct local booking, extensive supplier relationships, private-tour service, negotiated travel rates, multilingual support, and Bintan travel experience dating back to 2009. Our goal is to provide travellers with a clear, comfortable, competitively priced, and professionally coordinated Bintan journey without the limitations of a standard shared-tour experience.

17. Policy Review

This Policy is reviewed whenever there is a material change to:

Official corporate information;
Registered office information;
Contact channels;
Booking procedures;
Service scope;
Public company descriptions;
Corporate-verification procedures.

Confirmed corrections may be submitted to: