Last updated: June 29, 2026
Bintan Voyage publishes travel information, package details, booking guidance, policy pages, and customer support information to help travelers plan Bintan trips with greater clarity and confidence.
We understand that travel information can change. Prices, availability, ferry schedules, hotel conditions, activity operations, weather-sensitive guidance, and supplier terms may change over time. Mistakes may also happen.
This Corrections Policy explains how Bintan Voyage identifies, reviews, corrects, updates, and communicates changes to published information.
Bintan Voyage is operated by PT. Bintan Voyage International, a licensed travel service provider and Bintan tour operator based in Bintan, Riau Islands, Indonesia.
License No.: 2306260219563
Corrections and policy contact: office@bintanvoyage.com
Tour inquiries, package quotations, and bookings: sales@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
Office address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
1. Purpose of This Policy
This policy exists to protect accuracy, transparency, and customer trust.
We use this policy to:
- Correct inaccurate, incomplete, outdated, or unclear information
- Help travelers avoid relying on incorrect travel details
- Keep package pages, policy pages, and travel guides aligned with current operations
- Improve booking clarity before customers make payment
- Communicate important corrections when they may affect booking decisions
- Maintain a clear review process for reported errors
- Support continuous improvement across our website, sales process, and customer communication
We treat corrections as part of responsible publishing and service quality.
2. Scope of This Policy
This policy applies to public content published or controlled by Bintan Voyage, including:
- Website pages
- Blog posts and travel guides
- Tour package pages
- Activity descriptions
- Hotel and resort package information
- Corporate event pages
- FAQ pages
- Booking terms
- Payment guidance
- Cancellation and refund policy
- Privacy, ethics, feedback, and operational policy pages
- Promotional content
- Public social media captions, where relevant
- Public travel guidance shared through official communication channels
This policy does not replace the specific terms stated in a customer’s written booking confirmation.
If there is a difference between general website content and a confirmed booking document, the written booking confirmation issued by Bintan Voyage will apply to that booking.
3. What We Correct or Update
We correct or update content when information is inaccurate, outdated, incomplete, unclear, misleading, or no longer aligned with current operations.
Common correction categories include the following.
3.1 High-Priority Errors
High-priority errors may affect booking decisions, payment, safety, timing, guest expectations, or legal clarity.
Examples include:
- Package prices
- Deposit requirements
- Pay on Arrival eligibility
- Payment methods
- Cancellation terms
- Refund terms
- Package inclusions and exclusions
- Hotel or resort details
- Ferry-related guidance
- Pickup and drop-off details
- Meeting points
- Tour duration
- Activity availability
- Safety restrictions
- Guest requirements
- Contact details
- Company identity
- License information
- Legal or policy statements
High-priority errors are reviewed and corrected as soon as reasonably possible after verification.
3.2 Outdated Travel Information
Travel information may become outdated because of operational, seasonal, supplier, or regulatory changes.
Examples include:
- Ferry schedules
- Ferry terminal procedures
- Port guidance
- Hotel or resort availability
- Activity operator schedules
- Supplier availability
- Seasonal conditions
- Temporary closures
- Weather-sensitive activity guidance
- Sea-condition guidance
- Local travel restrictions
- Immigration or entry-related guidance
We aim to update outdated information when we become aware of relevant changes.
3.3 Medium-Priority Clarifications
Some content may not be incorrect, but may need clearer wording.
Examples include:
- Unclear payment instructions
- Unclear pickup guidance
- Package descriptions that need more detail
- FAQ answers that need practical examples
- Travel guide content that needs better structure
- Photos, banners, or visuals that need clearer captions
- Itinerary descriptions that need better timing explanation
Clarifications help reduce confusion and improve customer confidence before booking.
3.4 Minor Errors
Minor errors include issues that do not materially change the meaning of the content.
Examples include:
- Typos
- Grammar issues
- Formatting problems
- Broken spacing
- Minor image caption issues
- Non-critical layout inconsistencies
Minor errors may be corrected without a public correction note.
4. How Errors Are Reported
Errors may be identified through:
- Customer feedback
- Website contact form submissions
- WhatsApp messages
- Email messages
- Internal content reviews
- Staff or management review
- Partner or supplier notifications
- Public reviews
- Social media messages
- Search engine or website audit findings
- Operational updates from hotels, resorts, activity operators, transport providers, restaurants, or other service partners
If you find an error, outdated detail, unclear statement, broken link, incorrect image, wrong price, incorrect contact detail, or misleading content, please report it to us.
For corrections, legal matters, policy matters, complaints, and formal feedback:
Email: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
To help us review the issue, please include:
- Page URL or page title
- The section that appears incorrect
- What you believe should be corrected
- Screenshot, if available
- Source or evidence, if relevant
- Your contact details, if you want us to follow up
5. Correction Review Process
We review correction reports through a structured process.
Step 1: Receive and Classify the Report
We first identify the type and impact of the reported issue.
We assess whether the issue is:
- High impact, because it may affect booking, payment, safety, timing, refund eligibility, or legal clarity
- Medium impact, because it may confuse travelers or weaken planning accuracy
- Low impact, because it involves spelling, formatting, grammar, or minor wording
Step 2: Verify the Information
We verify the issue using relevant available sources.
Verification may include:
- Internal booking records
- Written booking confirmations
- Invoice records
- Payment records
- Operational notes
- Website content history
- WhatsApp or email communication records
- Partner or supplier confirmation
- Hotel or resort updates
- Activity operator information
- Transport or guide coordination records
- Policy records
- Publicly available official sources for immigration, entry, or legal-related matters
- Screenshots or evidence submitted by the person reporting the issue
We do not make material corrections based only on unsupported claims when verification is required.
Step 3: Correct, Update, Clarify, or Remove
After verification, we may take one or more actions:
- Correct inaccurate content
- Update outdated information
- Clarify unclear wording
- Add missing context
- Add an update note for significant changes
- Remove content that cannot be verified
- Replace misleading content with more accurate wording
- Update related pages if the same error appears in multiple places
- Escalate the issue internally when it affects policy, legal matters, payment, or customer rights
Step 4: Record and Improve
Where appropriate, we record verified corrections for internal review.
Corrections may lead to:
- Updated website pages
- Improved FAQ entries
- Better booking templates
- Clearer payment instructions
- Better Pay on Arrival explanations
- Clearer pickup and ferry guidance
- Updated staff briefing notes
- Stronger supplier coordination
- Policy improvements
- Content review checklist updates
Our goal is not only to fix individual errors, but also to reduce repeated errors.
6. How We Communicate Corrections
Not every correction requires a public notice. The way we communicate a correction depends on the seriousness of the issue.
6.1 Minor Corrections
Minor typos, spacing problems, grammar fixes, formatting adjustments, or non-material wording improvements may be corrected without a public correction note.
6.2 Important Content Updates
For important changes, we may update the “Last updated” date on the page.
Important changes may include:
- Policy updates
- Company identity updates
- License or contact detail updates
- Pricing corrections
- Package inclusion updates
- Deposit or payment updates
- Pay on Arrival updates
- Cancellation or refund updates
- Safety guidance updates
- Travel requirement updates
- Major itinerary updates
- Pickup or meeting point updates
6.3 Direct Notice to Affected Customers
If an error affects an existing confirmed booking, we will make reasonable efforts to contact affected customers directly using the contact details provided at booking.
This may apply to errors involving:
- Date or time
- Pickup point
- Meeting point
- Package inclusions
- Payment status
- Cancellation terms
- Refund eligibility
- Activity availability
- Safety-related instructions
6.4 Public Clarification
If an error may affect many travelers or has been widely shared, we may publish a clarification through the website, social media, WhatsApp communication, or another appropriate communication channel.
7. Travel Information and Third-Party Changes
Some travel information depends on third parties or external authorities.
This may include:
- Ferry operators
- Ports and terminals
- Immigration authorities
- Hotels and resorts
- Activity operators
- Transport providers
- Restaurants and venues
- Weather and sea-condition updates
- Government or local regulations
- Supplier rules and operating schedules
These details may change without direct control by Bintan Voyage.
We aim to keep guidance updated, but travelers should confirm critical details before travel, especially:
- Passport validity
- Visa or entry requirements
- Ferry schedules
- Terminal procedures
- Hotel check-in policies
- Activity restrictions
- Weather-sensitive activities
- Payment terms
- Cancellation terms
- Refund terms
8. Package, Price, Deposit, and Availability Corrections
Package prices, availability, inclusions, exclusions, deposit requirements, Pay on Arrival eligibility, and supplier terms may change due to seasonal demand, supplier decisions, operational conditions, ferry timing, public holidays, or limited availability.
As a standard booking rule, a minimum 30% deposit is required to secure a booking.
Pay on Arrival is a special option for selected non-hotel packages and packages that do not include ferry tickets. It is available only when the guest shows a confirmed ferry booking and the Bintan Voyage Sales Team confirms availability through WhatsApp.
Pay on Arrival is not guaranteed. It may be limited during peak season, public holidays, high-demand periods, or dates with limited supplier capacity.
If website information differs from the written booking confirmation sent by Bintan Voyage, the written booking confirmation will apply to the confirmed booking.
Guests should contact Bintan Voyage before payment if any package detail, price, payment rule, cancellation rule, itinerary, inclusion, exclusion, or Pay on Arrival condition is unclear.
9. AI-Assisted Images, Edited Visuals, and Illustrations
Bintan Voyage may use edited visuals, design assets, mockups, illustrations, or AI-assisted images for banners, campaign graphics, concept visuals, or general promotional purposes.
We do not intend illustrative visuals to replace confirmed booking details.
If a visual may create confusion about actual inclusions, activity conditions, vehicle arrangements, hotel details, scenery, room type, or package availability, we may clarify, label, replace, or remove the visual.
Written booking details remain the main reference for:
- Actual package inclusions
- Activity arrangements
- Vehicle arrangements
- Hotel or resort details
- Price
- Pickup location
- Safety requirements
- Payment terms
- Cancellation terms
- Refund terms
10. Guest Photos, Reviews, and Testimonials
Guest photos, reviews, and testimonials help future travelers understand real travel experiences.
If a guest believes a photo, review, testimonial, caption, or identifying detail has been published incorrectly, without proper context, or against a reasonable removal request, they may contact us.
Email: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
We will review the request and take appropriate action where practical, lawful, and technically feasible.
We may remove, blur, replace, correct, or update content when needed to protect privacy, correct context, or avoid misleading presentation.
11. Response Time
For actionable correction reports, we aim to:
- Acknowledge the report within 48 hours, or 2 business days
- Review high-priority issues as soon as reasonably possible
- Provide an initial update within 3 to 7 business days, depending on complexity
- Correct verified high-impact errors promptly
- Review related pages if the same error may appear elsewhere
Some corrections may take longer when they require supplier confirmation, legal review, payment review, technical work, translation, or multi-page updates.
12. Content Quality and Continuous Improvement
We treat corrections as part of quality control.
Verified issues may lead to:
- Clearer package pages
- Updated FAQ answers
- Better booking confirmation templates
- Improved payment instructions
- Better pickup and transfer guidance
- More accurate travel guides
- Clearer Pay on Arrival terms
- Updated supplier communication
- Internal training or briefing
- Improved website review process
- Updated policy pages
We aim to make Bintan Voyage content clear, useful, accurate, practical, and aligned with real travel conditions in Bintan.
13. Abuse, Spam, and Bad-Faith Correction Requests
We welcome good-faith correction requests, including critical reports.
However, we may decline or stop responding to submissions that include:
- Harassment
- Threats
- Hate speech
- Spam
- Fabricated evidence
- Fraudulent claims
- Extortion attempts
- Repeated bad-faith complaints
- Irrelevant submissions
- Abusive language
- Attempts to manipulate reviews or published content unfairly
Good-faith correction requests are handled seriously, even when the reported issue is later found to be unconfirmed.
14. Policy Owner and Contact
Policy owner: Bintan Voyage Corrections and Content Quality Team
Brand: Bintan Voyage
Legal operator: PT. Bintan Voyage International
License No.: 2306260219563
Office address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
WhatsApp / Phone: +62 812 6182 0197
Tour inquiries, package quotations, and bookings: sales@bintanvoyage.com
Office administration, legal matters, policy matters, complaints, and corrections: office@bintanvoyage.com
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
KakaoTalk: BintanVoyage
WeChat: QR code available in the footer
Website: bintanvoyage.com
Bintan Voyage management is responsible for reviewing correction reports, maintaining publishing accuracy, and improving content quality where needed.
15. Updates to This Policy
We may update this Corrections Policy from time to time to reflect changes in our website, services, operational standards, partners, legal requirements, customer support process, or publishing practices.
When updates are made, we will revise the Last updated date at the top of this page.