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Diversity Policy

Last updated: January 5, 2026

At Bintan Voyage (a travel division of PT. Baroka Tour & Travel), we serve travelers from diverse countries, cultures, and backgrounds. We are committed to providing a respectful, safe, and welcoming experience for everyone—both in our services and in the content we publish. This policy explains our standards for non-discrimination, cultural respect, accessibility, and how concerns can be reported.

This policy describes our intended standards and approach. Implementation may vary depending on operational conditions and partner availability, but we remain committed to fairness, safety, and respectful treatment.

1) Purpose

This policy exists to:

  • ensure all guests are treated fairly and respectfully
  • promote culturally respectful travel practices in Bintan
  • support inclusive, non-stereotypical communication in our content
  • provide a clear path for reporting discrimination, bias, or harmful representation

2) Our Non-Discrimination Commitment (Services)

Bintan Voyage does not tolerate discrimination or harassment. We strive to provide equal service to all travelers regardless of:

  • nationality, race, ethnicity, or language
  • gender, gender identity, or sexual orientation
  • religion or belief
  • disability or medical needs (within operational limitations)
  • age (subject to safety and activity restrictions)
  • any other characteristic protected by applicable law

We expect the same standards from our staff and operational partners when delivering services.

3) Cultural Respect & Responsible Tourism

We respect local communities in Bintan and encourage travelers to do the same. Our service and content aim to:

  • avoid disrespectful behavior toward local customs, places of worship, and community spaces
  • encourage responsible tourism (environmental care, respectful photography practices, appropriate attire in certain locations)
  • highlight cultural experiences without exaggeration, stereotyping, or “othering”

When cultural guidance is important, we explain it clearly and practically.

4) Accessibility & Traveler Needs

We aim to make planning information easy to understand and usable for a wide range of travelers. We also welcome accessibility-related questions before booking.

Content accessibility (where practical):

  • clear language and structured headings
  • image alt text where appropriate
  • important logistics explained in step-by-step format for clarity

Service considerations:
Some activities and transport options may have physical limitations (e.g., uneven terrain, boat transfers, water-based activities). If you have accessibility needs, please tell us before booking so we can recommend realistic options and avoid unsafe expectations.

5) Diversity Standards for Content (Editorial)

We want our content to be helpful and respectful for a global audience. This includes:

5.1 Inclusive language
We avoid stereotypes, degrading terms, and biased assumptions. We aim to write in a neutral and respectful tone.

5.2 Accurate representation
We aim to describe places, communities, and cultural practices fairly and accurately. When information depends on external factors (operators, seasons, regulations), we note that travel details can change.

5.3 Local context and authenticity
When highlighting cultural or community-based experiences, we try to reflect local context respectfully and avoid sensationalism.

5.4 Avoiding harmful content
We avoid content that:

  • mocks, dehumanizes, or marginalizes individuals or communities
  • promotes hate, harassment, or discrimination
  • encourages disrespectful or illegal behavior

6) Partners and On-Ground Conduct

We coordinate with partners (transport, activities, accommodation coordination) to deliver services. While we do not control every third-party action, we take reports seriously and will:

  • investigate credible concerns
  • take practical corrective steps (including partner escalation or replacement where feasible)
  • prioritize guest safety and respectful treatment

7) Reporting Concerns

If you believe you experienced discrimination, harassment, unfair treatment, or harmful representation in our content, please report it.

How to report:

To help us investigate quickly, include:

  • travel date and booking details (if applicable)
  • where the incident occurred (terminal/pickup/activity/service communication)
  • what happened and who was involved (if known)
  • any supporting evidence (screenshots/photos) if available

We aim to acknowledge actionable reports within 48 hours (2 business days) and provide an initial update typically within 3–7 business days, depending on complexity.

8) Policy Owner & Accountability

Policy Owner (Operations & Guest Care): Rahman Nurhaq
WhatsApp: +62 812-6182-0197
Email: office@bintanvoyage.com
Operated by: PT. Baroka Tour & Travel

9) Updates to This Policy

We may update this policy as our services and editorial practices evolve. When updated, we will revise the “Last updated” date at the top of this page.