Last updated: June 29, 2026
This Diversity Staffing Report explains how Bintan Voyage approaches fair staffing, respectful workplace conduct, non-discrimination, partner accountability, and internal reporting.
Bintan Voyage is operated by PT. Bintan Voyage International, a licensed travel service provider and Bintan tour operator based in Bintan, Riau Islands, Indonesia.
License No.: 2306260219563
We serve travelers from Bintan Island, Singapore to Bintan travelers, and international visitors from Singapore, Malaysia, China, India, Australia, the United Kingdom, the Philippines, Japan, France, and South Korea.
As a travel service business, our staffing standards directly affect guest safety, service quality, communication clarity, and customer trust. This report explains our current principles and accountability process without publishing sensitive employee demographic data.
Tour inquiries, package quotations, and bookings: sales@bintanvoyage.com
Office administration, legal matters, policy matters, workplace conduct concerns, and formal reports: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
Office address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
1. Purpose of This Report
This report exists to explain how Bintan Voyage manages staffing principles in a fair, respectful, and practical way.
The purpose of this report is to:
- Describe our baseline staffing standards
- Explain how we approach fair hiring and role suitability
- Set expectations for respectful workplace conduct
- Clarify how we work with operational partners
- Provide reporting channels for workplace concerns
- Protect privacy by avoiding unnecessary public demographic disclosure
- Show who is responsible for staffing accountability
- Support customer trust by explaining how our team standards connect to service quality
We publish this report for transparency. We do not use it to overstate our business scale, claim unverified diversity statistics, or publish sensitive employee information.
2. Our Staffing Principles
Bintan Voyage applies practical staffing principles based on service quality, guest safety, reliability, and respectful conduct.
Our staffing principles include:
- Fair opportunity based on role requirements
- Non-discrimination in hiring and workplace conduct
- Clear expectations for reliability and professionalism
- Respectful communication between team members, partners, and guests
- Safety-first service delivery
- Role-based decision making
- Practical accountability for service issues
- Continuous improvement through feedback and internal review
We aim to evaluate people based on the requirements of the role, not on irrelevant personal characteristics.
3. Non-Discrimination Standard
Bintan Voyage does not tolerate discrimination, harassment, intimidation, or unfair treatment in staffing or workplace conduct.
Employment, assignment, and work-related decisions should be based on:
- Role requirements
- Relevant skills
- Work experience
- Reliability
- Communication ability
- Professional behavior
- Guest service attitude
- Operational readiness
- Safety awareness
- Ability to coordinate with travelers, suppliers, and local partners
We do not support discrimination or harassment based on:
- Nationality
- Race
- Ethnicity
- Language
- Gender
- Family status
- Age, where legally permitted and role-appropriate
- Religion or belief
- Disability, within practical and safety limitations
- Medical or mobility needs, where disclosed and where reasonable adjustment is possible
- Any other characteristic protected by applicable law
We expect team members, contractors, drivers, guides, and service partners to treat each other with respect.
4. Hiring Approach
Our hiring approach is practical and role-specific.
Bintan Voyage operations require people who can work with real travel conditions. This includes ferry timing, pickup coordination, guest communication, supplier communication, itinerary changes, weather-sensitive activities, and customer support.
When assessing role suitability, we may consider:
- Relevant tourism, hospitality, transport, sales, administration, or customer service experience
- Communication clarity
- English or multilingual ability, depending on the role
- Reliability and punctuality
- Problem-solving ability
- Guest handling skills
- Understanding of Bintan travel conditions
- Safety awareness
- Ability to work with local partners
- Professional conduct
- Availability during operating hours or assigned schedules
We aim to keep job requirements relevant to the actual work. We avoid unnecessary requirements that do not support the role.
5. Reducing Bias in Staffing Decisions
Bintan Voyage aims to reduce bias in staffing decisions where practical.
Our approach may include:
- Using role-specific criteria
- Explaining job responsibilities clearly
- Keeping hiring questions relevant to the role
- Avoiding unnecessary personal assumptions
- Reviewing skills, reliability, and service readiness
- Maintaining professional communication during recruitment
- Documenting key hiring reasons where feasible
- Reviewing workplace concerns when reported
- Giving practical feedback when performance issues arise
We recognize that small and growing travel businesses may not have the same formal HR structure as large corporations. Even so, we aim to maintain clear standards, respectful communication, and accountable decision making.
6. Workplace Conduct Expectations
Bintan Voyage expects team members and operational partners to maintain respectful and professional conduct.
Expected conduct includes:
- Treating colleagues, guests, and partners with respect
- Communicating clearly and professionally
- Avoiding harassment, bullying, intimidation, or abusive language
- Avoiding discriminatory behavior
- Respecting cultural differences
- Respecting guest privacy
- Following confirmed service instructions
- Reporting serious service or safety concerns
- Supporting guests in a calm and responsible way
- Protecting Bintan Voyage’s reputation through honest and reliable service
Workplace conduct affects customer trust. For that reason, repeated conduct issues may lead to corrective guidance, reassignment, partner escalation, or other practical action.
7. Partner and Contractor Standards
Bintan Voyage works with local drivers, guides, activity operators, hotels, resorts, restaurants, transport providers, and other service partners.
Some people involved in service delivery may be employees, contractors, independent service providers, or supplier staff. They may not all be directly employed by Bintan Voyage.
Even when a partner is independent, we expect service delivery to follow basic standards:
- Respectful treatment of guests and staff
- Non-harassment conduct
- Clear communication
- Safety-first operation
- Punctuality where practical
- Honest handling of service details
- Respect for cultural and guest differences
- Professional response to complaints or operational issues
If we receive credible reports of discrimination, harassment, abusive conduct, unsafe behavior, or repeated service problems involving a partner, we may review the case and take practical steps.
Possible steps include:
- Asking for clarification from the partner
- Reviewing guest communication or booking records
- Giving corrective feedback
- Escalating the issue internally
- Reassigning future work where practical
- Using a different partner where available
- Updating internal supplier notes
- Reviewing whether a guest service adjustment is needed
8. Reasonable Accommodation
We recognize that team members, contractors, or applicants may have different needs.
Where feasible and appropriate for the role, Bintan Voyage may discuss reasonable accommodation. This depends on:
- Job function
- Guest safety
- Transport or activity requirements
- Work location
- Operational timing
- Supplier requirements
- Legal requirements
- Practical feasibility
- Impact on service delivery
Some roles may require physical mobility, outdoor work, travel coordination, guest handling, vehicle movement, boat-related coordination, or urgent communication. If a role has safety or operational requirements, those requirements will be considered carefully.
Reasonable accommodation will be reviewed case by case.
9. Training, Briefing, and Service Awareness
Bintan Voyage aims to improve service quality through practical briefing and internal communication.
Staff, contractors, or relevant partners may receive guidance on:
- Guest communication
- Respectful conduct
- Non-discrimination
- Handling international travelers
- Cultural sensitivity
- Privacy and guest photos
- Booking confirmation accuracy
- Payment and deposit guidance
- Pay on Arrival conditions
- Cancellation and refund process
- Pickup and transfer coordination
- Escalation of complaints
- Safety-sensitive activity communication
Training may be formal or informal depending on the role, operational scale, and service requirement.
10. Reporting Workplace Concerns
We encourage team members, contractors, partners, and relevant stakeholders to report workplace concerns.
This includes concerns related to:
- Discrimination
- Harassment
- Bullying
- Unsafe conduct
- Abusive communication
- Unfair treatment
- Retaliation
- Serious service misconduct
- Guest privacy concerns
- Partner conduct issues
- Repeated operational problems
Reporting channels:
Email: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
Reports should include:
- What happened
- When and where it happened
- Who was involved, if known
- Whether the issue involved staff, contractor, partner, guest, or supplier
- Any supporting evidence, such as screenshots, messages, photos, or witness details
- Preferred contact method for follow-up
We aim to acknowledge actionable reports within 48 hours or 2 business days.
We aim to provide an initial update within 3 to 7 business days, depending on complexity and whether supplier or internal verification is needed.
11. How We Review Reports
When Bintan Voyage receives a credible workplace or staffing concern, we may take the following steps:
- Review the submitted report
- Classify the issue by urgency and seriousness
- Check available records where relevant
- Speak with the person reporting the concern, if follow-up is possible
- Contact relevant internal team members
- Contact relevant partners or suppliers when needed
- Review whether policy, conduct, safety, or service standards were affected
- Decide whether corrective action, clarification, partner escalation, or internal improvement is needed
Possible outcomes may include:
- Clarification
- Mediation or discussion
- Corrective feedback
- Internal reminder
- Partner escalation
- Operational adjustment
- Reassignment where practical
- Supplier review
- Service process improvement
- No action if the concern cannot be verified or is outside the scope of this report
12. Protection Against Retaliation
Bintan Voyage does not support retaliation against people who raise good-faith workplace concerns.
A good-faith report means the person believes the concern is real, even if the review later finds that the issue cannot be fully confirmed.
Retaliation may include:
- Threats
- Harassment
- Unfair exclusion from work
- Punishment for reporting a concern
- Pressure to withdraw a legitimate report
- Unfair treatment after raising a concern
If retaliation is reported, we will review it seriously.
13. What We Publicly Share
Bintan Voyage supports transparency, but we also respect privacy and operational scale.
We do not publicly publish sensitive employee demographic breakdowns unless there is a clear reason, proper consent, and responsible data handling.
Instead, we publicly share:
- Our non-discrimination standards
- Our workplace conduct expectations
- Our hiring principles
- Our reporting channels
- Our policy owner and contact details
- Our partner conduct expectations
- Our commitment to review credible concerns
- Our approach to continuous service improvement
This approach helps us provide useful transparency without exposing private employee or contractor information.
14. Staffing Data and Privacy
Bintan Voyage does not publish individual employee information, personal demographic information, sensitive personal details, or private HR records on this public report.
We avoid publishing information that could identify a staff member, contractor, applicant, or partner without proper reason and consent.
If staffing data is reviewed internally, it is used for operational improvement, fair treatment, role suitability, service quality, and accountability.
We aim to handle staffing-related information responsibly and only for legitimate business, operational, legal, or service-quality purposes.
15. Connection to Guest Trust
Staffing quality affects guest trust.
Fair staffing, respectful workplace conduct, and accountable partner coordination help improve:
- Guest communication
- Pickup and transfer reliability
- Itinerary clarity
- Tour coordination
- Complaint handling
- Safety-sensitive decision making
- Cultural sensitivity
- Support for international travelers
- Confidence in Bintan Voyage as a licensed tour operator
This report supports our wider commitment to transparent travel service, reliable communication, and responsible business conduct.
16. Abuse, Spam, and Bad-Faith Reports
We welcome honest reports and workplace concerns.
However, we may decline or stop responding to reports that include:
- Threats
- Harassment
- Hate speech
- Abusive language
- Fabricated evidence
- Fraudulent claims
- Spam
- Extortion attempts
- Repeated bad-faith submissions
- Attempts to manipulate staff, partners, reviews, or business operations unfairly
We may keep relevant records where needed for safety, legal, operational, or dispute-resolution purposes.
17. Report Owner and Accountability
Report owner: Bintan Voyage Operations and Workplace Conduct Team
Brand: Bintan Voyage
Legal operator: PT. Bintan Voyage International
License No.: 2306260219563
Office address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
WhatsApp / Phone: +62 812 6182 0197
Tour inquiries, package quotations, and bookings: sales@bintanvoyage.com
Office administration, legal matters, policy matters, workplace conduct concerns, and formal reports: office@bintanvoyage.com
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
KakaoTalk: BintanVoyage
WeChat: QR code available in the footer
Website: bintanvoyage.com
Bintan Voyage management is responsible for reviewing staffing standards, workplace conduct concerns, and internal accountability processes where applicable.
18. Updates to This Report
We may update this report as our operations, staffing practices, partner standards, legal requirements, or workplace conduct process evolve.
When this report is updated, we will revise the Last updated date at the top of this page.