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Ethics Policy

Last updated: January 5, 2026

Bintan Voyage (a travel division of PT. Baroka Tour & Travel) is committed to operating honestly, respectfully, and responsibly. This Ethics Policy sets basic standards of conduct for anyone representing or working with Bintan Voyage—including employees, contractors, guides, partners, and suppliers—so travelers can trust the way we communicate, deliver services, and handle concerns.

This policy describes our intended standards and approach. Implementation may vary depending on operational conditions and partner availability, but we remain committed to fairness, safety, and respectful treatment.

1) Scope

This policy applies to:

  • Bintan Voyage staff and management
  • contractors and freelancers working on behalf of Bintan Voyage
  • operational partners involved in delivering services (transport, activities, accommodation coordination)
  • business communications and published content (website, social media, brochures)

2) Core Ethics Principles

2.1 Honesty & No Misrepresentation

We aim to communicate accurately and avoid misleading claims. This includes:

  • clear package inclusions/exclusions
  • accurate meeting points and travel flow guidance
  • truthful descriptions of activities and services
  • no exaggerated “guarantees” that cannot be controlled (weather, ferry operations, supplier decisions)

2.2 Respectful Treatment

We expect respectful behavior toward:

  • travelers, regardless of nationality, language, or background
  • local communities and cultural norms in Bintan
  • colleagues, partners, and suppliers
    Harassment, intimidation, hate speech, or discriminatory conduct is not acceptable.

2.3 Accountability

When issues occur, we aim to:

  • acknowledge the concern
  • investigate based on available evidence
  • propose a practical resolution
  • improve processes where recurring problems are identified

2.4 Confidentiality & Data Protection

We handle customer information responsibly and only use it for legitimate travel coordination and support. We avoid requesting unnecessary sensitive data. Any personal data submitted to us is handled in line with our Privacy Policy.

3) Fair Business Practices

3.1 Transparent Pricing & Terms

We aim to keep pricing and requirements clear, including:

  • deposit requirements
  • payment methods we accept
  • cancellation and refund terms
  • what is included and not included in a package
    Final confirmation details are provided before payment.

3.2 Anti-Fraud, Anti-Bribery, and Conflict of Interest

We do not encourage or accept unethical payments (bribes/kickbacks) that compromise traveler interests or safety. If any commercial relationship could influence recommendations (e.g., partner selection), we aim to keep service decisions aligned with operational reliability and guest experience.

3.3 Ethical Marketing (Including AI Images)

We may use edited or AI-assisted visuals for illustrative purposes. However:

  • we aim to avoid visuals that materially mislead travelers about what they will receive
  • important decisions (itinerary, inclusions, pricing, meeting points) are based on written confirmation, not visuals
    If a visual is illustrative (not a real photo), we may label it where appropriate.

4) Partner and On-Ground Standards

Travel delivery often involves third parties. We expect partners used in operations to:

  • treat guests respectfully
  • follow safety-first practices during service delivery
  • communicate operational constraints clearly when they occur

If we receive credible reports of unethical behavior involving staff or partners, we review and take practical steps, which may include corrective guidance, escalation, or operational changes where feasible.

5) Reporting Ethical Concerns

We encourage travelers, staff, and partners to report unethical behavior or concerns.

How to report:

To help investigation, include:

  • date/time and relevant booking details (if applicable)
  • where the incident occurred (terminal/pickup/activity/communication)
  • what happened and who was involved (if known)
  • supporting evidence (screenshots/photos) if available

We aim to acknowledge actionable reports within 48 hours (2 business days) and provide an initial update typically within 3–7 business days, depending on complexity.

6) Non-Retaliation (Good-Faith Reporting)

We do not tolerate retaliation against anyone who reports concerns in good faith. Reports made in bad faith (e.g., harassment, threats, or knowingly false claims) may not be acted upon.

7) Policy Owner & Accountability

Policy Owner (Operations & Ethics Contact): Rahman Nurhaq
WhatsApp: +62 812-6182-0197
Email: office@bintanvoyage.com
Operated by: PT. Baroka Tour & Travel

8) Updates to This Policy

We may update this policy as our services evolve. When updated, we will revise the “Last updated” date at the top of this page.