Last updated: June 29, 2026
Bintan Voyage believes that business transparency is important, especially for international travelers who book Bintan trips remotely from Singapore and other countries.
This page explains who operates Bintan Voyage, how our travel services are funded, how we disclose commercial relationships, and how guests, partners, corporate clients, or stakeholders can verify official company information.
Bintan Voyage is operated by PT. Bintan Voyage International, a licensed travel service provider and Bintan tour operator based in Bintan, Riau Islands, Indonesia.
License No.: 2306260219563
Brand: Bintan Voyage
Tagline: Your Trusted Bintan Tour Partner | Seamless Gateway From Singapore
Website: bintanvoyage.com
Office address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
WhatsApp / Phone: +62 812 6182 0197
Tour inquiries, package quotations, and bookings: sales@bintanvoyage.com
Office administration, legal matters, policy matters, company verification, and ownership or funding inquiries: office@bintanvoyage.com
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
KakaoTalk: BintanVoyage
WeChat: QR code available in the footer
1. Who Owns and Operates Bintan Voyage
Bintan Voyage is the public travel brand operated by PT. Bintan Voyage International.
PT. Bintan Voyage International is responsible for Bintan Voyage’s website communication, customer inquiries, tour arrangements, booking coordination, payment instructions, cancellation and refund handling, customer support, policy pages, and official business communication.
The name used on invoices and official booking documents is PT. Bintan Voyage International, unless stated otherwise in writing by Bintan Voyage for a specific business or administrative reason.
For privacy, security, and internal business reasons, Bintan Voyage does not publicly publish shareholder names, ownership percentages, internal financial structure, private business agreements, or confidential company records on this website.
However, we publicly provide the details that matter most to guests and business partners:
- Brand name
- Legal operator
- License number
- Office address
- Official website
- Official WhatsApp number
- Official sales email
- Official office and legal email
- Operating hours
- Booking and payment transparency
- Cancellation and refund information
- Policy and complaint contact channels
If a guest, supplier, corporate client, or business partner needs formal company verification, they may contact:
2. Legal Operator and Business Responsibility
The legal operator of Bintan Voyage is:
PT. Bintan Voyage International
License No.: 2306260219563
Office: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
PT. Bintan Voyage International is the responsible business entity for:
- Bintan Voyage website information
- Tour inquiries and quotations
- Booking communication
- Customer support
- Sales communication
- Invoice and booking confirmation
- Cancellation and refund review
- Policy matters
- Office administration
- Legal communication
- Partner coordination related to confirmed Bintan Voyage services
All public references to Bintan Voyage on this website refer to services managed under PT. Bintan Voyage International, unless a written booking confirmation states a specific exception.
3. Official Contact Channels
To reduce confusion and protect guests from unofficial payment instructions or misleading communication, Bintan Voyage uses the following official contact channels.
For tour inquiries, package quotations, and bookings:
WhatsApp / Phone:
+62 812 6182 0197
For office administration, legal matters, policy matters, company verification, ownership information, funding information, complaints, and formal documents:
WhatsApp / Phone:
+62 812 6182 0197
Guests should only trust payment instructions, deposit requests, Pay on Arrival approvals, refund communication, or booking changes when they are confirmed through Bintan Voyage’s official communication channels.
4. How Bintan Voyage Is Funded
Bintan Voyage is primarily funded through customer payments for travel services arranged or coordinated by Bintan Voyage.
This may include:
- Private Bintan tour packages
- Single activity bookings
- Day trip arrangements
- 2D1N and multi-day getaway packages
- Hotel and resort package coordination
- Private transfer arrangements
- Ferry-related arrangements when included in the package
- Custom itinerary services
- Corporate retreat and team-building programs
- Group travel coordination
- Service or coordination fees, where applicable and stated in the booking confirmation
Before payment, Bintan Voyage aims to confirm the package scope in writing. This includes the itinerary, inclusions, exclusions, schedule flow, payment amount, deposit requirement, Pay on Arrival eligibility if requested, payment deadline, cancellation terms, and relevant booking conditions.
The final reference for each booking is the written booking confirmation sent by Bintan Voyage through WhatsApp, email, invoice, or official booking document.
5. Deposit, Pay on Arrival, and Payment Transparency
As a standard booking rule, a minimum 30% deposit is required to secure a booking.
The deposit helps Bintan Voyage reserve the service, coordinate suppliers, prepare transport, secure the confirmed schedule, and reduce last-minute cancellation risk.
Pay on Arrival is not the default payment method. It is a special option for guests who are not yet comfortable paying upfront.
Pay on Arrival only applies to selected non-hotel packages and packages that do not include ferry tickets.
To request Pay on Arrival, guests must:
- Choose an eligible non-hotel package
- Make sure the package does not include ferry tickets
- Show confirmed ferry booking
- Contact the Bintan Voyage Sales Team through WhatsApp
- Receive written WhatsApp approval from the Sales Team
Pay on Arrival is not guaranteed. It may be limited during peak season, public holidays, high-demand dates, large-group periods, or supplier-limited periods.
If Pay on Arrival is not confirmed in writing by the Bintan Voyage Sales Team through WhatsApp, the standard deposit or payment terms stated in the quotation will apply.
6. Commercial Relationships and Disclosure
Bintan Voyage is a travel service provider. Some website content, recommendations, package pages, and travel guidance may relate to services that we sell, arrange, coordinate, or recommend as part of a guest’s Bintan trip.
This may include relationships with:
- Hotels and resorts
- Transport providers
- Drivers
- Guides
- Boat operators
- Activity operators
- Restaurants
- Venues
- Local suppliers
- Ferry-related service providers, when applicable
- Payment or transfer support providers
- Other travel-related partners
We aim to be clear about commercial intent.
This means:
- Package pages are commercial offers.
- Travel guide content may include recommendations for places, activities, hotels, restaurants, or services that Bintan Voyage can arrange.
- Package inclusions and exclusions should be explained clearly before booking.
- Prices, availability, deposit terms, Pay on Arrival eligibility, and service terms may be affected by supplier policy, season, capacity, and operational conditions.
- Recommendations may be influenced by guest needs, timing, route flow, safety, service reliability, partner availability, and practical travel conditions.
- We do not intend to publish paid promotional content that misleads travelers.
- If a recommendation is materially connected to a service we sell, arrange, or coordinate, we aim to communicate the relevant details clearly during quotation or booking confirmation.
The final reference for a booking is the written confirmation sent by Bintan Voyage.
7. Grants, Sponsorships, or Government Support
As of the Last updated date above, Bintan Voyage does not publicly list any verified grant funding, sponsorship, or government support that materially controls our website content, service recommendations, or public communication.
If Bintan Voyage receives verified grant funding, sponsorship, government support, or similar external funding in the future, we may disclose relevant information where appropriate.
This may include:
- Name of the grant provider, sponsor, or supporting institution
- Year received
- Purpose of the funding
- Whether the funding materially affects website content, service recommendations, pricing, or public communication
- Whether a sponsored relationship should be disclosed on a specific page
We aim to avoid undisclosed influence that could mislead travelers.
8. Advertising, Affiliate Links, and Paid Promotions
Bintan Voyage may publish promotional content for its own travel services, packages, activities, and partner-supported arrangements.
If we use affiliate links, sponsored placements, paid promotions, or third-party advertising that materially affects the content, we aim to disclose this clearly where relevant.
Our disclosure approach is based on these principles:
- Commercial package pages should be recognizable as travel offers.
- Sponsored or paid promotional content should not mislead readers.
- Guest decisions should rely on written booking confirmation, not promotional wording alone.
- Pricing, inclusions, exclusions, deposit terms, Pay on Arrival conditions, and cancellation terms should be confirmed before booking.
- If a page includes a materially sponsored recommendation, the connection should be disclosed in a practical and understandable way.
9. Editorial Independence and Commercial Content
Bintan Voyage publishes travel guides, package descriptions, FAQs, policy pages, and promotional content.
Because Bintan Voyage operates as a travel service provider, some content is commercial in nature. However, we aim to keep public information practical, accurate, useful, and clear.
Our content standards include:
- Clear description of services
- Clear package inclusions and exclusions
- Realistic travel planning guidance
- Accurate company identity
- Clear official contact details
- Clear payment and deposit information
- Clear Pay on Arrival conditions
- No intentional misrepresentation of destinations, activities, hotels, resorts, ferry-related arrangements, or supplier services
- Correction of verified errors
- Practical disclosure when commercial relationships affect recommendations
- Clear separation between general travel guidance and confirmed booking terms
If website information differs from your written booking confirmation, the written booking confirmation applies to your confirmed booking.
10. Financial Integrity and Record Keeping
Bintan Voyage maintains internal operational and financial records in line with applicable business, tax, accounting, administrative, and service obligations.
We do not publish detailed financial statements, shareholder records, ownership percentages, internal cost structures, confidential supplier agreements, or private business records publicly.
However, we prioritize transparency in areas that directly affect travelers and business partners.
This includes:
- Company identity
- Legal operator
- License number
- Official contact channels
- Package inclusions and exclusions
- Prices and payment requirements
- Deposit requirements
- Pay on Arrival eligibility
- Accepted payment methods
- Cancellation and refund terms
- Booking confirmation details
- Complaint, feedback, and correction channels
- Official invoice identity
- Service responsibility
Guests should contact Bintan Voyage before payment if any price, inclusion, deposit rule, Pay on Arrival condition, payment instruction, refund term, or itinerary detail is unclear.
11. Payment Instruction Safety
Payment instructions should only be trusted when sent through Bintan Voyage’s official communication channels.
For tour inquiries, package quotations, and bookings:
WhatsApp / Phone:
+62 812 6182 0197
For office administration, policy, legal, verification, or corporate document matters:
WhatsApp / Phone:
+62 812 6182 0197
Guests should not transfer payment to an unofficial account or unrelated personal account unless the instruction is clearly confirmed in writing through an official Bintan Voyage communication channel.
If you receive suspicious payment instructions, contact Bintan Voyage through the official WhatsApp number or official email before making payment.
12. Supplier and Partner Payments
Some services may require advance payment, supplier commitment, or non-refundable supplier arrangement.
This may apply to:
- Hotel and resort bookings
- Activity operator bookings
- Boat arrangements
- Transport allocation
- Ferry-inclusive packages
- Corporate group arrangements
- Large group bookings
- Peak-season bookings
- Custom itineraries
- Non-refundable supplier services
Supplier policies may affect deposit requirements, cancellation terms, refund eligibility, rescheduling options, price changes, Pay on Arrival eligibility, and package availability.
Bintan Voyage will aim to communicate relevant terms before the booking is confirmed.
13. Conflicts of Interest
Bintan Voyage may have commercial relationships with hotels, resorts, activity operators, transport providers, restaurants, and other travel partners.
A commercial relationship does not automatically mean a recommendation is unsuitable. However, Bintan Voyage aims to manage potential conflicts of interest by keeping recommendations aligned with:
- Guest needs
- Travel date
- Group size
- Route flow
- Safety
- Service reliability
- Availability
- Practical itinerary timing
- Budget suitability
- Supplier performance
- Written booking terms
We aim to avoid false claims about partners or competitors.
We aim to communicate package inclusions, exclusions, final price, payment terms, and cancellation terms clearly before payment.
If a traveler believes a recommendation was unclear, misleading, or commercially biased without proper explanation, they may contact us for review.
Office administration, legal matters, policy matters, and formal concerns:
14. Guest Trust and Public Accountability
Bintan Voyage understands that many guests book remotely before arriving in Bintan. For that reason, trust is part of our operating responsibility.
We support guest trust through:
- Clear company identity
- Clear legal operator information
- Clear license number
- Clear official contact channels
- Written quotations and booking confirmations
- Clear deposit and payment terms
- Clear Pay on Arrival conditions
- Clear cancellation and refund policy
- Clear correction and feedback channels
- Practical support during confirmed trips
- Responsible use of guest reviews, photos, and travel content
We do not want guests to rely only on promotional text. Guests should review the written booking confirmation before payment because it is the main reference for the confirmed service.
15. Questions, Verification, or Concerns
If you need clarification about our business identity, legal operator, funding disclosure, commercial relationships, payment instructions, invoice identity, or booking transparency, please contact us.
For office administration, legal, policy, company verification, ownership, and funding matters:
Email: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
For tour inquiries, package quotations, and bookings:
Email: sales@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
To help us respond accurately, please include:
- Your name
- Your company name, if applicable
- Your question or concern
- Page URL or document reference, if relevant
- Booking reference, if related to an existing booking
- Supporting evidence, if available
16. Page Owner and Accountability
Page owner: Bintan Voyage Management and Business Transparency Team
Brand: Bintan Voyage
Legal operator: PT. Bintan Voyage International
License No.: 2306260219563
Office address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
WhatsApp / Phone: +62 812 6182 0197
Tour inquiries, package quotations, and bookings: sales@bintanvoyage.com
Office administration, legal matters, policy matters, company verification, ownership, and funding matters: office@bintanvoyage.com
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
KakaoTalk: BintanVoyage
WeChat: QR code available in the footer
Website: bintanvoyage.com
Bintan Voyage management is responsible for reviewing this page and updating business transparency information when relevant changes occur.
17. Updates to This Page
We may update this Ownership and Funding Information page from time to time to reflect changes in company information, funding disclosure, commercial relationships, contact details, payment process, or operational practices.
When updates are made, we will revise the Last updated date at the top of this page.