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Partner Name and Logo Usage Policy

Policy Status: Public
Version: 1.0
Effective Date: Upon Publication
Policy Administrator: Bintan Voyage Partner Relations
Official Contact: office@bintanvoyage.com

1. Purpose

This Partner Name and Logo Usage Policy establishes how Bintan Voyage refers to, displays, manages, and protects the names, logos, photographs, brand assets, and other identifying materials of hotels, resorts, villas, ferry operators, transport providers, activity operators, restaurants, event venues, travel partners, and other service providers.

The purposes of this Policy are to:

  • Present travel suppliers and services accurately;
  • Respect the intellectual property rights of partner organisations;
  • Prevent misleading claims of ownership, endorsement, exclusivity, or affiliation;
  • Maintain consistent and professional presentation across Bintan Voyage communications;
  • Protect Bintan Voyage and its partners from unauthorised brand use;
  • Establish a clear procedure for corrections, approvals, updates, and removal requests.

This Policy applies to the Bintan Voyage website, quotations, itineraries, booking confirmations, vouchers, brochures, social media, advertisements, event materials, presentations, signage, digital communications, and other customer-facing materials.

2. Official Operator

Bintan Voyage is operated by:

PT Bintan Voyage International
Business Identification Number: 2306260219563
Registered Office: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Official Website: bintanvoyage.com

For the purposes of this Policy, “Bintan Voyage,” “we,” “us,” and “our” refer to PT Bintan Voyage International and persons authorised to act on its behalf.

3. Scope of Partner References

Bintan Voyage may identify organisations involved in the planning, booking, coordination, or delivery of travel services, including:

  • Hotels, resorts, villas, private islands, and other accommodation providers;
  • Ferry operators, airlines, ticketing providers, and terminal-service providers;
  • Private transport, limousine, minibus, coach, shuttle, and transfer providers;
  • Tour, attraction, activity, marine, golf, cultural, and recreation operators;
  • Restaurants, catering providers, banquet departments, and dining venues;
  • Event venues, convention centres, team-building providers, and event organisers;
  • Travel agencies, destination-management companies, insurance providers, and payment providers;
  • Guides, interpreters, photographers, production companies, and other specialist suppliers.

A supplier name may appear because the supplier is available for booking, forms part of an itinerary, has provided rates or booking access, has previously fulfilled services, or maintains another recognised commercial or operational relationship with Bintan Voyage.

4. Ownership of Partner Names and Brand Assets

All partner names, trade marks, service marks, logos, brand designs, photographs, videos, illustrations, slogans, and related intellectual property remain the property of their respective owners or authorised rights holders.

Bintan Voyage does not claim ownership of third-party intellectual property.

The inclusion of a partner name or brand asset in Bintan Voyage materials does not transfer:

  • Ownership of the trade mark or copyright;
  • Control of the partner’s brand;
  • Exclusive commercial rights;
  • Authority to sublicense the asset;
  • Any ownership interest in the partner’s business;
  • Any ownership interest in Bintan Voyage.

Unless expressly stated in a separate written agreement, this Policy does not itself grant either party a licence to use the other party’s brand assets.

5. Use of Partner Names

Bintan Voyage may use a partner’s business, property, venue, product, or service name for legitimate travel-related purposes, subject to applicable law, commercial agreements, and known brand restrictions.

Partner names may be used to:

  • Identify accommodation available for booking;
  • Describe an attraction, activity, restaurant, venue, route, or service;
  • Present a travel package or sample itinerary;
  • Confirm a guest reservation;
  • Explain package inclusions;
  • Compare available travel options;
  • Provide directions or meeting information;
  • Issue quotations, invoices, vouchers, and booking documents;
  • Communicate operational changes;
  • Maintain an accurate supplier directory;
  • Respond to customer enquiries.

Partner names must be presented accurately and should use the current official spelling, capitalisation, and property name where reasonably available.

Bintan Voyage may correct or update a supplier name when a property is renamed, rebranded, transferred, temporarily closed, or otherwise changed.

6. Use of Partner Logos

Partner logos may be used only when Bintan Voyage has a reasonable basis to use the relevant asset.

Such basis may include:

  • Written permission from the partner or authorised representative;
  • Permission contained in a commercial or supplier agreement;
  • A logo or media asset supplied directly for marketing or booking purposes;
  • Access to an authorised partner media library;
  • Participation in an approved joint promotion;
  • Another documented and lawful basis for use.

The existence of a booking relationship, transaction history, rate agreement, or supplier account does not automatically provide unrestricted permission to use every partner logo.

Where logo permission is unclear, Bintan Voyage may refer to the supplier using its name in plain text without displaying the logo.

7. Brand Asset Approval

Before a partner logo or protected brand asset is used in a significant public campaign, Bintan Voyage may verify:

  • The source of the asset;
  • The identity of the rights holder;
  • The authority of the person supplying it;
  • The intended purpose of use;
  • The approved format;
  • Any brand guidelines;
  • Required attribution;
  • Territorial or channel restrictions;
  • Campaign duration;
  • Expiry or withdrawal conditions.

Approval may be recorded through:

  • A contract;
  • A rate or marketing agreement;
  • Official email correspondence;
  • A media-library permission notice;
  • A campaign approval;
  • A supplier portal;
  • Another reliable written record.

Bintan Voyage may retain this approval record internally and is not required to publish confidential correspondence or commercial agreements.

8. Presentation Standards

Partner logos and brand assets must be presented professionally and without unnecessary alteration.

Unless authorised by the rights holder, Bintan Voyage will not intentionally:

  • Redraw or distort a logo;
  • Change the logo’s proportions;
  • Alter official colours;
  • Remove required elements;
  • Add unapproved effects;
  • Place the logo in a misleading context;
  • Combine the logo with another mark in a way that creates a new joint mark;
  • Use a low-quality or visibly damaged version;
  • Present an outdated brand identity after receiving verified replacement materials.

Reasonable resizing, placement, background adjustment, or technical formatting may be performed where necessary to display the asset properly, provided that the identity and integrity of the brand are preserved.

9. Descriptive and Editorial References

Bintan Voyage may publish factual or editorial references to a property, attraction, transport service, restaurant, venue, or travel provider when relevant to travel planning or a customer booking.

Such references may include:

  • Property descriptions;
  • Available room categories;
  • General location information;
  • Transport routes;
  • Attraction descriptions;
  • Restaurant or venue information;
  • Travel comparisons;
  • Destination guides;
  • Booking instructions;
  • Operational updates.

A factual reference does not necessarily indicate that:

  • The organisation has approved the entire webpage;
  • The organisation endorses Bintan Voyage generally;
  • The relationship is exclusive;
  • Every product or service is available through Bintan Voyage;
  • The organisation has reviewed every statement made about it.

Bintan Voyage aims to distinguish factual identification from formal endorsements or jointly approved promotions.

10. No Implied Ownership, Agency, or Endorsement

The use of a partner name, logo, property image, service description, or booking reference does not, by itself, establish:

  • Common ownership;
  • A parent or subsidiary relationship;
  • A franchise;
  • A joint venture;
  • A legal partnership;
  • An employer–employee relationship;
  • A general agency relationship;
  • Exclusive representation;
  • Authority for one party to legally bind the other;
  • Permanent availability;
  • Unrestricted brand approval;
  • General endorsement of all products or statements offered by the other party.

The actual commercial or operational relationship is determined by the applicable contract, rate agreement, booking procedure, written correspondence, transaction record, or other supporting documentation.

11. Meaning of “Partner”

Bintan Voyage may use the term “partner” as a practical commercial description for an organisation with which it maintains a recognised booking, supply, contracting, service-delivery, referral, operational, or other business relationship.

Unless a separate written agreement expressly provides otherwise, the term “partner” does not mean that a legal partnership has been created.

Where greater precision is appropriate, Bintan Voyage may use descriptions such as:

  • Accommodation provider;
  • Contracted supplier;
  • Booking partner;
  • Service provider;
  • Activity operator;
  • Transport provider;
  • Travel partner;
  • Preferred supplier;
  • Authorised booking channel;
  • Event venue;
  • Ticketing provider.

Bintan Voyage may adjust the description according to the nature of the relationship and the context in which it appears.

12. Co-Branded Materials

Co-branded material means a communication in which the Bintan Voyage brand and a partner’s brand are intentionally presented together as part of a joint package, campaign, event, promotion, or customer communication.

Co-branded materials may include:

  • Package brochures;
  • Digital advertisements;
  • Event banners;
  • Corporate proposals;
  • Social-media campaigns;
  • Landing pages;
  • Printed vouchers;
  • Group-travel materials;
  • Joint promotions.

Where required, co-branded materials should be approved by the relevant parties before publication.

Approval for one campaign, format, audience, or period does not automatically authorise use in another campaign or for an unlimited period.

13. Partner Photographs and Videos

Photographs and videos supplied by partners may be used only within the scope reasonably associated with the permission, agreement, media library, or campaign through which they were provided.

Bintan Voyage may also use:

  • Photographs created by Bintan Voyage;
  • Photographs commissioned by Bintan Voyage;
  • Properly licensed stock materials;
  • Guest photographs used with appropriate permission;
  • Supplier materials made available for authorised promotional use;
  • Other materials Bintan Voyage is lawfully entitled to use.

Where reasonably known, credits, copyright notices, watermarks, or usage conditions supplied by the rights holder should be preserved.

Bintan Voyage may remove or replace an image when:

  • Its source cannot be adequately verified;
  • The permission period has expired;
  • The supplier requests a justified removal;
  • The property or service has materially changed;
  • The image no longer represents the available service;
  • Continued use may create confusion.

14. Use of Bintan Voyage’s Name and Logo by Partners

The Bintan Voyage name, logo, brand colours, designs, photographs, website content, slogans, package names, and marketing materials may not be copied, modified, distributed, or used by another party without appropriate authorisation.

A partner may use the Bintan Voyage name or logo when:

  • Permission has been granted in writing;
  • Use is required for an approved booking or service;
  • Use is covered by a supplier, marketing, or campaign agreement;
  • Bintan Voyage has supplied the material for the stated purpose;
  • Another lawful and documented basis applies.

Authorised parties must not use the Bintan Voyage brand in a manner that:

  • Suggests ownership of Bintan Voyage;
  • Suggests an exclusive relationship that does not exist;
  • Creates an unauthorised travel product;
  • Redirects customers to an unrelated seller;
  • Collects payments without authority;
  • Misrepresents package inclusions;
  • Alters the logo in a misleading way;
  • Continues after permission has ended;
  • Damages the reputation of Bintan Voyage.

Bintan Voyage may request correction, suspension, or removal of unauthorised brand use.

15. Contractors and Marketing Service Providers

Designers, advertising agencies, web developers, content creators, affiliates, photographers, printers, event organisers, and other contractors acting for Bintan Voyage must comply with this Policy.

Access to partner assets is limited to the relevant assignment and does not provide the contractor with independent permission to:

  • Reuse the asset for another client;
  • Publish the asset in an unrelated portfolio;
  • Sell or sublicense the asset;
  • Store it indefinitely;
  • Modify it outside the approved scope;
  • Distribute it to unauthorised parties.

Bintan Voyage may require contractors to delete or return controlled brand assets when the assignment is completed.

16. Social Media and Digital Communications

Partner names and authorised brand assets may be used in social-media posts, digital advertisements, messaging applications, emails, websites, and other digital channels when relevant to an available service, confirmed booking, collaboration, or approved campaign.

Digital content must not intentionally:

  • Falsely imply sponsorship;
  • Misstate the relationship;
  • Present an expired offer as current;
  • Use a logo after permission has been withdrawn;
  • Direct customers to unauthorised payment channels;
  • Present an unconfirmed service as guaranteed;
  • Misrepresent a shared service as private;
  • Present an illustrative image as a confirmed booking without appropriate context.

Tags, mentions, hashtags, location labels, and links should be used accurately and in a manner appropriate to the content.

17. Structured Business Information

Where supplier names or brand information appear in website data, booking systems, business directories, feeds, or other structured records, Bintan Voyage will use reasonable care to ensure that the information corresponds with the visible service description and current supplier record.

A supplier should not be represented as:

  • Owned by Bintan Voyage;
  • A subsidiary of Bintan Voyage;
  • An exclusive partner;
  • Permanently available;
  • The confirmed provider for a booking;

unless that description is accurate and supported by the applicable records.

18. Availability and Booking Status

The publication of a supplier name, logo, photograph, property page, package example, or service description does not guarantee availability.

Availability may depend on:

  • Travel dates;
  • Room or vehicle inventory;
  • Capacity;
  • Maintenance;
  • Operating schedules;
  • Seasonal conditions;
  • Supplier confirmation;
  • Contract periods;
  • Blackout dates;
  • Weather;
  • Safety conditions;
  • Private events;
  • Government or operational restrictions.

A supplier or service becomes part of a confirmed booking only when it appears in the final written quotation, invoice, voucher, itinerary, booking confirmation, or service agreement issued by Bintan Voyage.

Bintan Voyage may update, replace, or remove a supplier reference when availability or commercial arrangements change.

19. Rebranding and Changes in Ownership

Partners are encouraged to notify Bintan Voyage when there is a material change involving:

  • Trading name;
  • Legal name;
  • Logo;
  • Brand guidelines;
  • Property ownership;
  • Hotel management;
  • Operating company;
  • Contact details;
  • Website;
  • Service scope;
  • Temporary closure;
  • Permanent closure.

Bintan Voyage may update public materials after receiving reliable confirmation of the change.

A historical name may remain in archived material where necessary to preserve the accuracy of a previous booking, transaction, campaign, or publication.

20. Corrections and Removal Requests

A partner, trade mark owner, copyright owner, or authorised representative may request the correction or removal of a name, logo, image, or other brand asset.

Requests should be sent to:

office@bintanvoyage.com

The request should include:

  • The requester’s name and organisation;
  • Authority to act for the relevant rights holder;
  • The affected webpage or material;
  • The asset or statement concerned;
  • The requested correction or action;
  • Supporting documentation where reasonably required.

Bintan Voyage may temporarily restrict or remove disputed material while a legitimate request is being reviewed.

Confirmed inaccuracies or unauthorised uses will be corrected, replaced, restricted, or removed within a reasonable period, taking account of technical requirements, active campaigns, booking records, and applicable contractual obligations.

21. Emergency Brand Misuse Reports

Urgent reports involving impersonation, fraudulent payment instructions, false booking pages, unauthorised sales, or misuse of the Bintan Voyage name should be submitted immediately to:

office@bintanvoyage.com
WhatsApp and telephone: +62 812 6182 0197

Reports should include screenshots, links, account details, contact numbers, and any other available evidence.

Bintan Voyage may take appropriate action, including:

  • Publishing a customer warning;
  • Contacting the relevant platform;
  • Requesting content removal;
  • Restricting supplier access;
  • Suspending a campaign;
  • Preserving evidence;
  • Referring the matter to professional advisers or competent authorities.

22. Withdrawal of Permission

Where Bintan Voyage has received permission to use a partner asset, the continued use of that asset remains subject to the applicable agreement and permission terms.

A rights holder may request withdrawal or amendment in accordance with those terms.

Upon a valid withdrawal request, Bintan Voyage may:

  • Stop creating new materials using the asset;
  • Remove the asset from active webpages;
  • Replace it with a plain-text reference;
  • Remove it from future campaigns;
  • Use remaining printed materials only where contractually permitted;
  • Retain archival copies where reasonably required for legal, accounting, booking, or evidentiary purposes.

Withdrawal of logo permission does not automatically cancel confirmed customer bookings or prevent necessary factual references to the supplier in booking records.

23. Confidential Information

Logo files, brand manuals, partner portals, commercial agreements, rate sheets, booking procedures, campaign plans, internal contacts, and unpublished promotional materials may constitute confidential information.

Bintan Voyage will restrict access to such information according to operational need.

The publication of a supplier name or logo does not authorise public access to:

  • Contracts;
  • Net rates;
  • Commercial margins;
  • Partner contacts;
  • Login credentials;
  • Internal media libraries;
  • Non-public campaign plans;
  • Booking-account information;
  • Confidential correspondence.

24. Responsibility for Supplied Materials

Partners and authorised suppliers providing logos, photographs, videos, descriptions, or other materials to Bintan Voyage are expected to have appropriate authority to provide those materials for the stated purpose.

Bintan Voyage may rely reasonably on:

  • Materials received through official partner channels;
  • Authorised supplier portals;
  • Written partner communications;
  • Approved media libraries;
  • Files supplied by an authorised representative.

Bintan Voyage may request clarification or additional confirmation where ownership or permission is uncertain.

To the extent permitted by applicable law and the relevant agreement, the supplying party remains responsible for the accuracy of representations regarding its authority to provide the material.

25. Limitation of Representation

Bintan Voyage takes reasonable care to maintain accurate partner references but supplier information may change without immediate notice.

Unless expressly confirmed in writing, Bintan Voyage does not represent that:

  • Every published logo is authorised for unlimited use;
  • Every supplier relationship is exclusive;
  • Every supplier is available on every date;
  • Every supplier has approved every Bintan Voyage webpage;
  • Every brand asset will remain current indefinitely;
  • A supplier’s inclusion constitutes a general endorsement;
  • A partner will accept a booking before confirmation has been issued.

The final booking confirmation and applicable contractual documents determine the supplier and services assigned to a particular reservation.

26. Breach of This Policy

Bintan Voyage may take appropriate action when this Policy is breached.

Actions may include:

  • Correcting or removing content;
  • Suspending the use of an asset;
  • Withdrawing promotional materials;
  • Requesting removal of unauthorised Bintan Voyage branding;
  • Suspending a supplier or contractor;
  • Terminating campaign access;
  • Preserving relevant evidence;
  • Enforcing contractual rights;
  • Seeking professional or legal remedies where necessary.

The action taken will depend on the nature, seriousness, impact, and circumstances of the breach.

27. Policy Review

This Policy may be reviewed and updated when:

  • Intellectual property requirements change;
  • A partner updates its brand guidelines;
  • Bintan Voyage introduces a new communication channel;
  • A material dispute or correction identifies a need for improvement;
  • Supplier or campaign processes change;
  • Applicable legal or contractual requirements change.

The version published on the official Bintan Voyage website is the current public version.

28. Official Intellectual Property Notice

All third-party company names, property names, product names, trade marks, logos, photographs, and other brand assets displayed by Bintan Voyage remain the property of their respective owners. Their use is for authorised promotional, booking, descriptive, informational, or operational purposes and does not, by itself, imply ownership, exclusivity, sponsorship, joint venture, or general endorsement.

29. Official Contact

Bintan Voyage
Operated by PT Bintan Voyage International
Business Identification Number: 2306260219563
Office: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Website: bintanvoyage.com
WhatsApp and telephone: +62 812 6182 0197
Bookings: sales@bintanvoyage.com
Partner, brand, and policy matters: office@bintanvoyage.com
Operating hours: Daily, 8:00 AM to 11:00 PM Singapore Time