Last updated: June 29, 2026
Bintan Voyage respects your privacy and is committed to handling personal information responsibly, transparently, and only for legitimate travel service purposes.
This Privacy Policy explains how Bintan Voyage collects, uses, stores, shares, protects, and manages personal information when you visit our website, contact our team, request a quotation, make a booking, send payment proof, join a tour, submit feedback, or communicate with us through official channels.
Bintan Voyage is operated by PT. Bintan Voyage International, a licensed travel service provider and Bintan tour operator based in Bintan, Riau Islands, Indonesia.
License No.: 2306260219563
Brand: Bintan Voyage
Tagline: Your Trusted Bintan Tour Partner | Seamless Gateway From Singapore
Website: bintanvoyage.com
Office address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
WhatsApp / Phone: +62 812 6182 0197
Tour inquiries, package quotations, and bookings: sales@bintanvoyage.com
Office administration, legal matters, policy matters, privacy requests, and data protection inquiries: office@bintanvoyage.com
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
KakaoTalk: BintanVoyage
WeChat: QR code available in the footer
By using our website, contacting us, requesting a quotation, or booking our services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
1. Who Is Responsible for Your Personal Information
For personal information collected through the Bintan Voyage website, official WhatsApp, official email, booking forms, inquiry forms, and direct travel service communication, the responsible business operator is:
PT. Bintan Voyage International
License No.: 2306260219563
Office: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Privacy and policy contact: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
Bintan Voyage determines why and how personal information is collected for travel inquiries, quotations, booking coordination, payment verification, customer support, complaint handling, refund review, legal administration, and service improvement.
2. Personal Information We Collect
We collect only the information that is reasonably needed to respond to inquiries, prepare quotations, confirm bookings, coordinate travel services, verify payments, support guests, comply with applicable obligations, and improve our service.
The type of information we collect depends on how you interact with us.
3. Information You Provide to Us
When you contact Bintan Voyage, request a quotation, or make a booking, we may collect:
- Full name
- Email address
- Phone number
- WhatsApp number
- Nationality, when relevant for travel planning or supplier requirements
- Travel date
- Group size
- Number of adults and children
- Children’s ages, when needed for pricing, activity suitability, or safety rules
- Preferred package or activity
- Hotel or resort name
- Pickup and drop-off location
- Ferry schedule
- Ferry booking confirmation
- Arrival and departure terminal
- Special requests
- Dietary requirements
- Mobility or accessibility needs
- Medical or safety-related notes that you voluntarily provide and that are relevant to the trip
- Billing details for invoice purposes
- Company details for corporate bookings
- Purchase order or corporate billing reference, if applicable
- Communication records from WhatsApp, email, website forms, or other official channels
We may also collect passport or identification details only when required for a specific booking, supplier process, hotel arrangement, ferry-related requirement, legal requirement, or official travel service purpose.
We do not ask for unnecessary sensitive personal information. If sensitive information is not required for your booking, please do not send it.
4. Payment and Transaction Information
For booking deposits, balance payments, refunds, accounting records, and payment verification, we may collect:
- Payer name
- Payment amount
- Payment date
- Payment reference
- Bank transfer receipt
- Wise transfer reference
- Proof of payment screenshot
- Invoice details
- Refund account details, if a refund is approved
- Payment status and booking balance
Bintan Voyage does not collect or store credit card or debit card details directly on this website unless a secure payment provider is clearly introduced and its own terms apply.
Payment instructions should only be trusted when sent through Bintan Voyage’s official communication channels.
Official WhatsApp / Phone: +62 812 6182 0197
Official sales email: sales@bintanvoyage.com
Official office and legal email: office@bintanvoyage.com
If you receive suspicious payment instructions, please contact Bintan Voyage through the official WhatsApp number or official email before making payment.
5. Information Collected Through the Website
When you visit our website, we may collect technical and usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referral URL
- Pages visited
- Time spent on pages
- Approximate location based on technical data
- Cookie identifiers
- Form submission data
- Website interaction data
- Error logs or security logs
This information helps us maintain website security, improve website performance, understand visitor behavior, fix technical problems, and improve travel content.
6. Cookies and Similar Technologies
Bintan Voyage may use cookies and similar technologies to support website functionality, improve user experience, measure website performance, protect the website, and understand how visitors use our pages.
Cookies may be used for:
- Basic website functionality
- Security and spam prevention
- Analytics and performance monitoring
- Remembering user preferences
- Measuring page visits and website traffic
- Improving content and page structure
- Supporting embedded services or third-party tools
You can control or delete cookies through your browser settings. If you disable cookies, some website features may not work properly.
If we use third-party tools such as analytics, advertising pixels, maps, forms, booking tools, chat tools, or embedded media, those providers may also process technical data according to their own privacy policies.
7. How We Use Personal Information
Bintan Voyage may use personal information for the following purposes:
- Responding to travel inquiries
- Preparing tour quotations
- Checking package availability
- Confirming booking details
- Verifying deposits and payments
- Issuing booking confirmations
- Preparing invoices or corporate billing documents
- Coordinating pickup and drop-off
- Arranging private transfers
- Arranging hotel or resort bookings
- Arranging activity bookings
- Coordinating guides, drivers, transport providers, hotels, resorts, restaurants, activity operators, and other service partners
- Reviewing ferry schedules and arrival details
- Processing Pay on Arrival requests
- Checking confirmed ferry bookings for Pay on Arrival eligibility
- Providing active trip support
- Handling cancellations, rescheduling, complaints, and refund requests
- Responding to policy, legal, privacy, or correction requests
- Improving website content, service quality, and customer communication
- Preventing fraud, fake bookings, abuse, spam, and unauthorized payment instructions
- Meeting legal, tax, accounting, regulatory, administrative, or dispute resolution obligations
We do not use personal information for purposes that are unrelated to Bintan Voyage’s travel service, customer support, legal, safety, operational, or business administration needs.
8. Pay on Arrival and Ferry Confirmation Data
Pay on Arrival is a special option for selected non-hotel packages and packages that do not include ferry tickets.
To review a Pay on Arrival request, Bintan Voyage may ask the guest to show a confirmed ferry booking.
The ferry confirmation may include:
- Passenger name
- Travel date
- Departure terminal
- Arrival terminal in Bintan
- Departure time
- Booking reference
- Confirmed booking status
We use this information only to verify that the guest’s Bintan trip is already planned before we reserve the local service arrangement.
Pay on Arrival must be approved by the Bintan Voyage Sales Team through WhatsApp.
Official WhatsApp / Phone: +62 812 6182 0197
9. Children’s Personal Information
Bintan Voyage services are not intended for children to use independently.
Bookings involving children or minors must be made by a parent, legal guardian, family representative, school representative, company representative, or responsible adult.
We may collect children’s names, ages, meal needs, safety information, or activity suitability information only when needed for pricing, booking coordination, safety rules, hotel arrangements, activity restrictions, or service delivery.
We do not knowingly collect children’s personal information directly from children without appropriate adult involvement.
10. Guest Photos, Reviews, and Testimonials
Bintan Voyage may receive or create photos, videos, reviews, testimonials, screenshots, or guest feedback during or after a trip.
These may be used for:
- Service documentation
- Guest support
- Complaint review
- Feedback handling
- Website content
- Social media content
- Marketing content
- Customer experience improvement
We aim to use guest-related content respectfully and responsibly.
If you believe your photo, video, name, review, testimonial, caption, or identifying detail has been used incorrectly, without proper context, or in a way that creates privacy concern, please contact us.
Email: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
We may remove, blur, replace, correct, or update content when reasonable, lawful, and technically feasible.
11. Who We Share Personal Information With
Bintan Voyage does not sell personal information.
We may share relevant personal information only when needed to deliver services, manage bookings, comply with obligations, or protect legitimate interests.
We may share limited information with:
- Drivers
- Guides
- Transport providers
- Activity operators
- Hotels and resorts
- Restaurants and venues
- Ferry-related service providers, when applicable
- Payment or transfer support providers
- Booking or customer support tools
- Website hosting, email, security, analytics, or technical service providers
- Accountants, legal advisors, or administrative service providers, where needed
- Government authorities, regulators, courts, or law enforcement when required by applicable law
We aim to share only the information needed for the relevant purpose.
For example, a driver may need your name, pickup time, pickup point, and WhatsApp number. A hotel may need guest names and arrival details. An activity operator may need group size, timing, and safety-related information. A refund process may require payment and refund account details.
12. International Visitors and Cross-Border Processing
Bintan Voyage serves international travelers, including travelers from Singapore, Malaysia, China, India, Australia, the United Kingdom, the Philippines, Japan, France, South Korea, and other countries.
Because we communicate and provide services to international guests, your information may be processed through tools or providers located outside Indonesia.
This may include:
- Email providers
- Website hosting providers
- Analytics tools
- Payment or money transfer providers
- Cloud storage or business communication tools
- International booking or travel-related service providers
When cross-border processing is needed, we aim to use reputable providers and limit the information shared to what is necessary for the service, communication, payment, support, legal, or administrative purpose.
13. Data Security
Bintan Voyage takes reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include:
- HTTPS or SSL website connection
- Limited access to booking records
- Use of official business communication channels
- Internal access control for staff handling booking information
- Responsible storage of payment proof and booking records
- Restriction of access to information based on operational need
- Review of suspicious payment or communication activity
- Deletion or minimization of information when no longer needed
- Use of reputable technical service providers where applicable
No online transmission, messaging platform, email system, website, server, or storage method can be guaranteed to be completely secure. However, we aim to handle your information carefully and reduce avoidable risks.
14. Data Retention
Bintan Voyage keeps personal information only as long as reasonably needed for the purpose it was collected, unless a longer retention period is required or permitted for legal, tax, accounting, administrative, dispute resolution, fraud prevention, safety, or operational reasons.
Retention may depend on:
- Booking status
- Payment status
- Invoice and accounting requirements
- Cancellation or refund review
- Customer support history
- Complaint or dispute status
- Supplier records
- Legal or regulatory obligations
- Business record needs
- Fraud prevention or payment verification needs
When personal information is no longer needed, we may delete, anonymize, securely archive, or restrict access to it where practical.
15. Your Privacy Rights and Choices
Subject to applicable law and practical verification requirements, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Update your contact details
- Request deletion of personal information when legally and operationally possible
- Withdraw consent for certain optional uses, where processing is based on consent
- Object to certain processing where applicable
- Request limitation of processing where applicable
- Opt out of promotional communication
- Ask how your information is used
- Ask which official channel should handle your privacy request
To make a privacy request, contact:
Email: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
We may ask you to verify your identity before processing a privacy request.
We aim to respond to actionable privacy requests within 14 business days. More complex requests may take longer, especially when they involve booking records, supplier records, payment records, legal review, or identity verification.
Some information may not be deleted immediately if it is still needed for a confirmed booking, payment verification, refund review, accounting requirement, legal obligation, fraud prevention, safety, or dispute resolution.
16. Marketing Communications
If you subscribe to updates, request offers, join a promotion, or ask to receive package recommendations, we may send you travel-related messages, package updates, promotional offers, or service information.
You can opt out of marketing communication at any time by contacting:
You may still receive non-marketing messages related to active bookings, payment confirmation, itinerary updates, trip support, cancellations, refunds, safety, policy, or legal matters.
17. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, booking tools, payment services, maps, social media platforms, ferry providers, hotels, resorts, activity providers, or other external services.
Examples may include:
- Google Maps
- Payment or money transfer providers
- Hotels or resorts
- Ferry-related websites
- Activity operators
- Embedded media or website plugins
Bintan Voyage is not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.
Please review the privacy policy of the relevant third party before sharing personal information with them.
18. Website Forms, Comments, and Spam Protection
If our website includes contact forms, comment forms, review features, inquiry forms, spam protection, or security tools, those features may collect information needed to process the submission and protect the website from spam, abuse, or security threats.
This may include:
- Name
- Email address
- Message content
- IP address
- Browser data
- Timestamp
- Technical security data
Bintan Voyage may remove or ignore spam, abusive submissions, fraudulent inquiries, fake bookings, threats, or bad-faith messages.
19. Legal Requirements and Business Transfers
Bintan Voyage may disclose personal information when required to comply with applicable law, lawful requests, court orders, regulatory requirements, legal claims, tax obligations, accounting requirements, fraud prevention, safety concerns, or dispute resolution.
If PT. Bintan Voyage International undergoes a merger, acquisition, restructuring, asset transfer, business sale, or similar corporate transaction, relevant personal information may be transferred as part of the transaction, subject to reasonable protection and applicable legal requirements.
20. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our services, website, booking process, payment methods, supplier arrangements, legal requirements, data handling practices, customer support process, or operational needs.
When updates are made, we will revise the Last updated date at the top of this page.
We encourage guests and website visitors to review this policy periodically.
21. Contact Us
For privacy requests, data protection questions, policy matters, legal matters, office administration, complaints, or formal concerns:
Email: office@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
For tour inquiries, package quotations, and bookings:
Email: sales@bintanvoyage.com
WhatsApp / Phone: +62 812 6182 0197
Company: PT. Bintan Voyage International
License No.: 2306260219563
Address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Operating hours: Open daily, 8:00 AM to 11:00 PM Singapore Time
Website: bintanvoyage.com