At Bintan Voyage (a travel division of PT. Baroka Tour & Travel), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website, contact our team, or book our services.
By using our website or services, you agree to this Privacy Policy.
Effective Date / Last Updated: January 5, 2026
Company: PT. Baroka Tour & Travel (Bintan Voyage Division)
Privacy Contact: sales@bintanvoyage.com
WhatsApp / Phone: +62 812-6182-0197
Address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
1) Information We Collect
We collect information that helps us operate our website, respond to inquiries, confirm bookings, and deliver travel services. Depending on how you interact with us, we may collect:
1.1 Personal Information
When you contact us or make a booking, we may collect:
- Full name
- Email address
- Phone number (including WhatsApp)
- Travel details (dates, group size, preferences, pickup/terminal details)
- Billing details (only if needed for invoicing)
Passport information (only if required):
We may request passport details only when necessary for certain arrangements or supplier requirements (for example, specific bookings that require identity details). We collect only the minimum information needed for the purpose.
1.2 Payment & Transaction Information
We do not collect or store credit/debit card details on our website. Booking deposits are typically paid via:
- Bank transfer (BNI)
- Wise transfer (commonly used by international guests)
For payment verification and accounting purposes, we may collect transaction details such as:
- payer name, transfer reference, amount, and date/time
- proof of payment (e.g., transfer receipt screenshot)
Cash deposit (by arrangement):
If transfer is not possible for a valid reason, we may accept a cash deposit by arrangement. In such cases, we may record the deposit amount, date, and payer details for booking verification.
1.3 Non-Personal / Technical Information
When you browse our website, we may collect technical data such as:
- IP address
- browser type and device information
- operating system
- referral URLs
- page views and time spent on pages
This information helps us improve website performance and user experience.
1.4 Cookies
We use cookies and similar technologies to support website functionality and help us understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some website features.
2) How We Use Your Information
We use your information to:
- respond to inquiries and provide travel recommendations
- prepare itineraries and confirm availability with suppliers
- verify booking deposits and issue booking confirmations
- coordinate services such as transfers, excursions, and resort arrangements (as stated in your package)
- provide customer support and operational assistance
- improve our website, services, and content based on usage and feedback
- comply with applicable legal and accounting obligations
Marketing communications:
If you subscribe to updates or request offers, we may send you promotional messages. You can opt out at any time by using the unsubscribe option (if available) or by contacting us directly.
3) Data Protection & Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures may include:
- HTTPS/SSL encryption for website communication
- access controls for staff handling booking information
- secure handling and storage procedures for operational documents
- limiting access to only those who need the information to provide services
However, no online transmission or storage system can be guaranteed to be 100% secure.
4) Sharing Your Information
We do not sell your personal information. We only share data when necessary to deliver services or comply with the law, including:
4.1 Service Providers / Partners
We may share relevant information with trusted service providers to fulfill your booking, such as:
- transport providers (drivers / transfers)
- activity operators
- accommodation partners (resorts/hotels), where required for your booking
- payment-related services (e.g., Wise transfer reference handling)
We share only what is needed for service delivery and expect partners to handle information responsibly.
4.2 Legal Requirements
We may disclose information to comply with applicable laws, lawful requests, or regulatory obligations.
4.3 Business Transfers
If PT. Baroka Tour & Travel undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to appropriate protections.
5) Data Retention
We keep personal information only for as long as necessary to:
- manage bookings, customer service, and operational records
- meet legal, accounting, or tax obligations
- resolve disputes and enforce agreements where applicable
When information is no longer needed, we take reasonable steps to delete or anonymize it.
6) Your Rights & Choices
You may request:
- Access and correction: see what information we hold and request corrections
- Marketing opt-out: stop promotional messages at any time
- Deletion: request deletion of your personal information, subject to legal or contractual obligations
To exercise these rights, contact us at sales@bintanvoyage.com.
Response time: We aim to respond to privacy-related requests within a reasonable timeframe, typically within 14 business days, depending on request complexity.
7) Third-Party Links
Our website may contain links to third-party websites (e.g., partners, payment platforms, social media). Their privacy practices are governed by their own policies, and we are not responsible for their content or practices. Please review third-party privacy policies before sharing information on those sites.
8) International Visitors & Cross-Border Processing
Because we serve international travelers, some service providers (such as payment or communication platforms) may process data outside Indonesia depending on the tools used (e.g., Wise transfers). We take reasonable steps to use reputable providers and limit shared information to what is necessary for service delivery.
9) Children’s Privacy
Our services are not intended for children to use independently. Bookings involving minors must be made by a parent or legal guardian. We do not knowingly collect personal information from children without appropriate guardian involvement.
10) Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or service changes. When updates are made, we will revise the Last Updated date at the top of this page. We encourage you to review this policy periodically.
11) Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
Email: sales@bintanvoyage.com
WhatsApp / Phone: +62 812-6182-0197
Company: PT. Baroka Tour & Travel
Address: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia