Policy Status: Public
Version: 1.0
Effective Date: Upon Publication
Policy Administrator: Bintan Voyage Supplier Relations
Official Contact: office@bintanvoyage.com
1. Purpose
This Supplier Partnership Verification Policy explains how Bintan Voyage selects, verifies, records, appoints, monitors, and reviews accommodation providers, transport companies, ferry operators, activity operators, restaurants, event venues, guides, and other travel-service suppliers.
The Policy is intended to:
- Maintain a reliable and professionally managed supplier network;
- Support consistent service delivery for individual, family, group, school, and corporate travellers;
- Confirm that suppliers are suitable for the services assigned to them;
- Protect guests from unverified or unauthorised service providers;
- Maintain accurate records of commercial and operational relationships;
- Protect confidential contracts, negotiated rates, supplier contacts, and internal evaluations;
- Ensure that public descriptions of supplier relationships remain accurate and appropriately qualified.
This Policy applies to suppliers operating in Bintan, Singapore, and other locations included in a confirmed Bintan Voyage itinerary.
2. Official Operator
Bintan Voyage is operated by:
PT Bintan Voyage International
Business Identification Number: 2306260219563
Registered Office: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Official Website: bintanvoyage.com
PT Bintan Voyage International is registered for travel-agency activities and coordinates accommodation, transport, ticketing, activities, attractions, dining, events, and related travel services through its supplier and partner network.
3. Scope of the Supplier Network
The Bintan Voyage supplier network may include:
- Hotels, resorts, villas, private islands, glamping properties, and other accommodation providers;
- Private-car, MPV, minibus, coach, limousine, shuttle, and accessible-transport providers;
- Ferry operators, ferry terminals, booking channels, port services, and supporting transfer providers;
- Activity operators, attraction managers, golf courses, marinas, water-sport providers, and cultural-experience providers;
- Restaurants, catering companies, banquet departments, and group-meal providers;
- Meeting venues, convention centres, event spaces, beach venues, and corporate activity providers;
- Tour guides, language-support providers, event facilitators, photographers, and specialist personnel;
- Travel agents, ticketing providers, payment-service providers, insurance providers, and other authorised travel-service companies.
A supplier may support one service or several components within a Bintan Voyage itinerary.
4. Supplier Relationship Classification
Bintan Voyage maintains internal supplier classifications according to the nature and maturity of each relationship.
A supplier may be recorded under one or more classifications, including:
- Verified service provider;
- Direct partner;
- Contracted supplier;
- Preferred partner;
- Contract-rate partner;
- Authorised booking channel;
- Specialist service provider;
- Supporting travel partner.
These classifications are used for supplier administration, booking allocation, pricing, quality control, and operational planning.
A classification does not, by itself, create:
- Common ownership;
- A joint venture;
- A franchise relationship;
- An employer–employee relationship;
- An exclusive arrangement;
- Authority for one party to legally bind the other;
- A guarantee of permanent availability;
- A general endorsement beyond the services actually arranged.
The applicable relationship is determined by the relevant agreement, booking procedure, rate agreement, supplier account, written correspondence, or transaction record.
5. Evidence of Supplier Relationships
Bintan Voyage maintains appropriate evidence to support supplier and partner records.
Depending on the relationship, evidence may include:
- Signed contracts;
- Contract-rate agreements;
- Supplier rate sheets;
- Official email correspondence;
- Booking-account access;
- Supplier registration records;
- Approved booking procedures;
- Invoices;
- Payment records;
- Booking confirmations;
- Vouchers;
- Transaction histories;
- Service-delivery records;
- Authorised contact details;
- Commercial proposals;
- Other verifiable operational records.
A supplier does not need to hold every form of evidence listed above. The evidence required is determined according to the supplier type, service scope, transaction method, and operational risk.
Contracts, rates, commissions, commercial margins, internal assessments, and supplier contacts remain confidential unless disclosure is authorised or legally required.
6. Initial Supplier Verification
Before a supplier is approved for regular use, Bintan Voyage may review information relevant to the intended service.
The verification process may include:
| Verification area | Matters reviewed |
|---|---|
| Business identity | Trading name, legal identity, operating location and authorised contact |
| Authorisation | Applicable licences, permits, registrations or operating approvals |
| Service capability | Services offered, equipment, facilities and operating procedures |
| Capacity | Vehicle size, room inventory, group capacity, event capacity or activity limits |
| Commercial terms | Rates, taxes, surcharges, payment terms and cancellation conditions |
| Availability | Booking procedure, operating hours, seasonal conditions and blackout periods |
| Service quality | Cleanliness, responsiveness, reliability and guest-service performance |
| Safety | Equipment, staffing, operational controls and emergency arrangements |
| Insurance arrangements | Available coverage and documentation relevant to the service |
| Communication | Responsible contact, response time and escalation channels |
| Reputation and experience | Operational history, completed bookings and previous service performance |
Verification is proportionate to the type of service being supplied.
A hotel-room booking does not require the same assessment as a marine activity, passenger transport service, international ticketing arrangement, or large corporate event.
7. Annual Review and Continuous Monitoring
Formal supplier records are generally reviewed at the beginning of each calendar year.
The annual review may include:
- Current contact information;
- Contract and rate validity;
- Operating status;
- Licence or permit status where relevant;
- Current services and capacity;
- Updated commercial terms;
- Booking and cancellation procedures;
- Service-quality history;
- Guest feedback;
- Incident and complaint history;
- Safety arrangements;
- Insurance information where applicable;
- Continued suitability for Bintan Voyage bookings.
Supplier records may also be updated outside the annual review when:
- A contract or rate changes;
- A supplier changes its operating name;
- A property is renovated, rebranded, sold, or temporarily closed;
- A licence or authorisation changes;
- A service is suspended or discontinued;
- A complaint or safety issue requires immediate review;
- A new service, vehicle, venue, or activity is introduced;
- Updated information is received from the supplier.
The internal supplier register distinguishes between active, conditional, temporarily unavailable, suspended, expired, and inactive suppliers.
8. Contracted and Negotiated Rates
Bintan Voyage maintains contracted or negotiated rates with selected accommodation providers, activity operators, transport providers, venues, restaurants, and other travel-service suppliers.
Access to these rates may be based on:
- Long-term commercial relationships;
- Direct booking arrangements;
- Confirmed sales volume;
- Seasonal agreements;
- Package combinations;
- Group bookings;
- Corporate programmes;
- Promotional agreements;
- Advance-purchase arrangements;
- Other negotiated commercial conditions.
Contracted rates may differ from public retail rates because the commercial terms, inclusions, cancellation conditions, payment procedures, inventory arrangements, and booking responsibilities may also differ.
Supplier rate sheets and commercial terms are confidential and may not be copied, distributed, published, or disclosed without authorisation.
Guests receive the final package price, inclusions, and booking terms applicable to their own reservation.
9. Supplier Selection for a Booking
Bintan Voyage selects suppliers according to the requirements of each confirmed trip.
Selection considerations may include:
- Guest preferences;
- Travel dates;
- Group size;
- Budget;
- Hotel category;
- Room requirements;
- Location;
- Vehicle and luggage capacity;
- Activity suitability;
- Language requirements;
- Dietary requirements;
- Family, senior, student, or accessibility needs;
- Corporate-event requirements;
- Safety and weather conditions;
- Supplier availability;
- Package value;
- Previous service performance.
Preferred or contracted status does not require Bintan Voyage to use the same supplier for every booking.
Bintan Voyage retains the right to select the supplier considered suitable for the confirmed itinerary and service requirements.
10. Booking Confirmation
A supplier relationship or listing does not automatically confirm availability for a particular travel date.
A service becomes part of a guest’s confirmed booking only when it is included in the final:
- Quotation;
- Invoice;
- Booking confirmation;
- Voucher;
- Itinerary;
- Service agreement;
- Other written confirmation issued by Bintan Voyage.
Website content, photographs, supplier directories, example itineraries, and promotional materials are provided for general information and do not replace the final written booking confirmation.
The final booking documents determine:
- The selected supplier;
- The confirmed service;
- Travel dates and times;
- Room or vehicle category;
- Inclusions and exclusions;
- Payment terms;
- Cancellation conditions;
- Other booking-specific requirements.
11. Service Quality Standards
Suppliers assigned to Bintan Voyage bookings are expected to provide services that are consistent with the confirmed arrangement.
Relevant standards may include:
- Accurate booking fulfilment;
- Timely service;
- Clean and suitable facilities or vehicles;
- Properly functioning air conditioning where applicable;
- Professional staff conduct;
- Clear guest communication;
- Appropriate luggage assistance;
- Suitable equipment;
- Accurate meal or room arrangements;
- Reasonable responsiveness;
- Appropriate support for families, groups, and corporate guests;
- Compliance with the confirmed itinerary and service instructions.
Bintan Voyage records material service issues and may use those records when determining future supplier assignments.
12. Safety and Operational Suitability
Safety review is adjusted to the nature of the service.
For transport, activities, marine services, event programmes, and other operational services, Bintan Voyage may review:
- Applicable operating permits;
- Driver or operator authorisation;
- Vehicle or equipment condition;
- Passenger or participant capacity;
- Safety equipment;
- Staff competence;
- Weather limitations;
- Emergency contacts;
- Medical-response arrangements;
- Operating instructions;
- Age, health, or participation restrictions;
- Insurance arrangements relevant to the service.
Guests remain responsible for following safety briefings, operator instructions, participation requirements, and restrictions communicated for the confirmed activity.
Bintan Voyage may postpone, replace, modify, or cancel a service where operational or safety conditions make the original arrangement unsuitable.
13. Insurance Arrangements
Insurance requirements and available coverage vary according to the supplier, activity, transport arrangement, destination, and guest requirements.
Where insurance is included, the applicable scope may be stated in:
- The supplier’s terms;
- The activity confirmation;
- The booking voucher;
- The insurance certificate;
- The package description;
- Other supporting documentation.
Additional travel, accident, medical, cancellation, baggage, group, or activity-related coverage may be arranged according to the traveller’s requirements and available insurance products.
Any insurance benefit is governed by the policy wording, limits, exclusions, eligibility requirements, and claim procedure of the relevant insurer.
14. Use of Supplier Names, Images, and Logos
Bintan Voyage may identify a supplier when necessary to describe an available property, service, itinerary, destination, or confirmed booking.
Supplier names may be used for factual identification, booking information, comparison, itinerary description, or customer guidance.
Supplier logos, protected brand assets, copyrighted photographs, and proprietary marketing materials are used only where:
- Permission has been obtained;
- The asset has been supplied for authorised commercial use;
- Use is permitted under an applicable agreement;
- Another lawful basis applies.
Publication of a supplier name or property description does not imply ownership, exclusivity, sponsorship, or unrestricted authority to use that supplier’s intellectual property.
Official intellectual-property guidance recognises that a trade-mark owner may authorise another party to use its mark through permission or licensing arrangements.
15. Accuracy of Partnership Descriptions
Bintan Voyage uses relationship descriptions that reflect the evidence held for the applicable supplier.
Public descriptions may include terms such as:
- Supplier;
- Service provider;
- Booking partner;
- Direct partner;
- Contracted supplier;
- Preferred partner;
- Accommodation partner;
- Activity provider;
- Transport provider;
- Travel partner;
- Authorised booking channel.
No supplier should be described as exclusive, official, endorsed, wholly owned, or permanently available unless that description is supported by an appropriate agreement or written authorisation.
This approach supports transparent public communication and avoids presenting a commercial relationship more broadly than the underlying arrangement. Singapore’s consumer-protection framework places emphasis on fair and transparent business conduct.
16. Supplier Availability and Substitution
Travel services may be affected by:
- Room inventory;
- Vehicle availability;
- Ferry or flight schedules;
- Maintenance;
- Weather;
- Safety conditions;
- Seasonal closures;
- Private events;
- Renovations;
- Supplier operating decisions;
- Government restrictions;
- Other circumstances outside normal booking control.
When a confirmed supplier cannot provide the agreed service, Bintan Voyage will coordinate an appropriate response based on the booking circumstances.
The response may include:
- A comparable replacement;
- An upgraded alternative;
- A revised date or time;
- An itinerary adjustment;
- A service credit;
- Rebooking;
- A refund of the affected component where applicable;
- Another reasonable service-recovery solution.
Material changes will be communicated to the guest through an official Bintan Voyage channel.
17. Supplier Responsibility
Each supplier remains responsible for the services, facilities, employees, equipment, operating decisions, regulatory duties, and contractual obligations under its own control.
Bintan Voyage remains responsible for:
- Communicating the confirmed Bintan Voyage package;
- Coordinating the services included in that package;
- Maintaining customer-facing booking records;
- Communicating material changes known to Bintan Voyage;
- Assisting with complaints and service recovery;
- Escalating supplier issues where appropriate.
Nothing in this Policy transfers ownership of a supplier’s business, premises, vehicles, equipment, employees, licences, or intellectual property to Bintan Voyage.
18. Guest Feedback and Complaints
Guest feedback is used as part of ongoing supplier evaluation.
A supplier-related complaint may be reviewed against:
- The confirmed booking;
- The applicable quotation or voucher;
- Supplier records;
- Communications with the guest;
- Communications with the supplier;
- Photographs or other evidence;
- Timing and operational conditions;
- Supplier terms;
- Applicable refund or cancellation conditions.
Possible actions may include:
- Clarification;
- Supplier investigation;
- Service correction;
- Replacement service;
- Guest assistance;
- Refund coordination;
- Corrective action;
- Additional monitoring;
- Temporary suspension;
- Removal from active allocation.
Formal supplier-related complaints may be sent to:
Urgent issues during an active journey should be reported through:
WhatsApp and telephone: +62 812 6182 0197
19. Supplier Suspension and Removal
Bintan Voyage may restrict, suspend, or discontinue the use of a supplier when appropriate.
Reasons may include:
- Repeated service failure;
- Material guest complaints;
- Failure to honour confirmed bookings;
- Misrepresentation;
- Unauthorised price changes;
- Safety concerns;
- Expired or invalid operating authorisation;
- Unacceptable staff conduct;
- Fraud or payment irregularities;
- Failure to protect guest information;
- Persistent communication failure;
- Breach of contract;
- Failure to complete agreed corrective action;
- Closure or discontinuation of service.
Supplier suspension or removal is an internal operational decision and does not require public disclosure unless disclosure is legally required or necessary to protect affected guests.
20. Confidentiality
The following information is treated as confidential:
- Contracts;
- Rate agreements;
- Net rates;
- Commissions;
- Commercial margins;
- Promotional allocations;
- Internal supplier scores;
- Audit results;
- Incident investigations;
- Corrective-action records;
- Personal contact information;
- Banking information;
- Access credentials;
- Supplier account details;
- Non-public booking procedures;
- Negotiation records.
Confidential information is shared only with personnel and professional advisers who require access for legitimate business, contractual, compliance, or legal purposes.
21. Singapore Supplier Verification
Where a Singapore travel-agent licence is relevant to a supplier’s role, Bintan Voyage may verify the supplier through Singapore Tourism Board records and the TRUST licensing system.
The Singapore Tourism Board maintains an official directory that allows travel-agent records and licence status to be checked.
Bintan Voyage may also review:
- The supplier’s legal identity;
- Service scope;
- Authorised contacts;
- Commercial arrangement;
- Booking procedure;
- Supporting documentation;
- Current operational status.
The identity and commercial details of licensed partners may remain confidential where public disclosure is not required.
22. Public Supplier Network
Bintan Voyage maintains a broad travel-service network across Bintan and Singapore.
The Public Supplier Network Schedule below identifies accommodation, transport, ferry, activity, dining, and event providers that may be accessed through direct agreements, contracted rates, preferred arrangements, authorised booking channels, operational cooperation, or other recognised supplier relationships.
The type of relationship varies by provider and may change over time.
Inclusion in the Schedule:
- Does not imply common ownership;
- Does not imply exclusivity;
- Does not create a joint venture;
- Does not constitute unrestricted use of a supplier’s logo;
- Does not guarantee availability for every date;
- Does not replace a written booking confirmation;
- Does not imply that every listed supplier formally endorses every Bintan Voyage service.
The active status and booking terms applicable to a particular trip are confirmed through the Bintan Voyage reservation process.
Schedule A — Public Supplier and Service Network
A. Bintan Accommodation Network
| Area | Hotels, resorts, villas, and accommodation providers |
|---|---|
| Lagoi and Bintan Resorts | Hotel Indigo Bintan Lagoi Beach; Four Points by Sheraton Bintan, Lagoi Bay; Mövenpick Resort & Spa Bintan Lagoon; Holiday Inn Resort Bintan Lagoi Beach; Grand Lagoi Hotel Bintan; The ANMON Resort Bintan; Natra Bintan, a Tribute Portfolio Resort; Banyan Tree Bintan; Cassia Bintan; HOMM Laguna Bintan; The Sanchaya; Club Med Bintan; Nirwana Resort Hotel; Mayang Sari Beach Resort; Banyu Biru Villas; Indra Maya Pool Villas; Pantai Indah Lagoi Bintan; Kamuela Villas Lagoi Bay Bintan; D’Primahotel Lagoi Bintan |
| Trikora and eastern Bintan | The Residence Bintan; Trikora Beach Club & Resort; Bintan Spa Villa Beach Resort & Spa; One of A Kind Resort @ Trikora Beach; The Kelong Trikora Resort; Bintan Pearl Beach Resort; Bintan Agro Beach Resort; Madu Tiga Beach & Resort; Roka Resort Bintan; Mutiara Beach Resort |
| Private islands and nature stays | Nikoi Private Island; Cempedak Private Island; LooLa Adventure Resort; dBamboo Kamp Desa Wisata Ekang; de Bintan Villa |
| Tanjungpinang and surrounding areas | Aston Tanjung Pinang Hotel & Conference Center; CK Tanjungpinang Hotel & Convention Centre; Nite & Day Laguna Bintan; Alltrue Hotel Bintan Tanjungpinang; Pelangi Hotel & Resort; Bintan Beach Resort |
| Other accommodation arrangements | Selected independent villas, guest houses, glamping properties, group accommodation, and private-stay providers across Lagoi, Trikora, Teluk Sebong, and Tanjungpinang |
B. Singapore Accommodation Network
| Area | Hotels and accommodation providers |
|---|---|
| Changi and eastern Singapore | Crowne Plaza Changi Airport; YOTELAIR Singapore Changi Airport; Capri by Fraser Changi City; Park Avenue Changi; Dusit Thani Laguna Singapore; Village Hotel Changi; Changi Cove Singapore; D’Resort @ Downtown East |
| Marina Bay and City Hall | Marina Bay Sands; The Fullerton Hotel Singapore; The Fullerton Bay Hotel Singapore; Mandarin Oriental, Singapore; The Ritz-Carlton, Millenia Singapore; Pan Pacific Singapore; PARKROYAL COLLECTION Marina Bay; Conrad Singapore Marina Bay; Fairmont Singapore; Swissôtel The Stamford; Raffles Singapore; JW Marriott Hotel Singapore South Beach; InterContinental Singapore; Andaz Singapore; Carlton Hotel Singapore; Grand Park City Hall; PARKROYAL on Beach Road; The Capitol Kempinski Hotel Singapore |
| Orchard Road | Shangri-La Singapore; The St. Regis Singapore; Hilton Singapore Orchard; Grand Hyatt Singapore; Four Seasons Hotel Singapore; Pan Pacific Orchard; Singapore Marriott Tang Plaza Hotel; Royal Plaza on Scotts; Orchard Hotel Singapore; YOTEL Singapore Orchard Road; Pullman Singapore Orchard; JEN Singapore Orchardgateway by Shangri-La |
| Sentosa | Capella Singapore; W Singapore – Sentosa Cove; Shangri-La Rasa Sentosa; Village Hotel Sentosa; Oasia Resort Sentosa; The Outpost Hotel Sentosa; The Barracks Hotel Sentosa; Resorts World Sentosa properties; Sofitel Singapore Sentosa Resort & Spa; Siloso Beach Resort |
| Other arrangements | Selected city, airport, serviced-apartment, business, family, group, and corporate accommodation throughout Singapore |
C. Ferry and Terminal Network
| Service area | Providers and facilities |
|---|---|
| Singapore–Bintan ferry services | Bintan Resort Ferries; Sindo Ferry; Majestic Fast Ferry |
| Singapore terminals | Tanah Merah Ferry Terminal and associated passenger, ticketing, transfer, and terminal-service providers |
| Bintan terminals | Bandar Bentan Telani Ferry Terminal; Sri Bintan Pura Ferry Terminal and associated passenger, porter, transfer, and terminal-service providers |
| Supporting services | Ferry reservation channels, authorised ticketing providers, terminal transfers, passenger assistance, luggage support, and group coordination |
D. Bintan Transport Network
| Category | Providers and services |
|---|---|
| Transport companies and booking channels | Global Bintan Transportation; Indo Rent Car; BINBIN Shuttle Bus; GrabCar services within available operating areas |
| Hotel and resort transfers | Participating hotel, resort, villa, ferry-terminal, and destination transport departments |
| Private-tour vehicles | Private cars, premium MPVs, family vehicles, minibuses, coaches, luggage vehicles, and group-transport providers |
| Special transport | Corporate transport, school-group transport, accessible vehicles, event shuttles, and multilingual arrival coordination |
E. Singapore Transport Network
| Category | Providers and services |
|---|---|
| Airport and public booking channels | Changi Airport Ground Transport services; Grab Singapore; ComfortDelGro; Strides Premier; Gojek Singapore; TADA; Ryde; Trans-Cab; Prime Taxi |
| Private transport | Licensed limousine, private-car, MPV, minibus, and coach operators |
| Hotel and ferry transfers | Hotel limousine departments, airport meet-and-greet providers, ferry-terminal transfer providers, and luggage-transfer services |
| Special arrangements | Corporate coaches, group transport, wheelchair-accessible transport, VIP transfers, and event transportation |
F. Bintan Activities and Attractions
| Category | Operators, attractions, and service areas |
|---|---|
| Integrated leisure | Treasure Bay Bintan; Chill Cove; Crystal Lagoon and participating activity operators |
| Nature and wildlife | Safari Lagoi & Eco Farm; Bintan Mangrove Discovery; Bintan Fireflies Discovery; Mount Bintan trekking services |
| Golf | Ria Bintan Golf Club; Laguna Golf Bintan and participating golf-service providers |
| Marina and sailing | Marina Bintan Resorts; Jong School; yacht-charter, fishing, sailing, and private-boat providers |
| Island and marine activities | White Sands Island operators; Trikora snorkelling providers; water-sport operators; fishing-charter providers |
| Adventure activities | ATV, kayaking, paddleboarding, jetovator, sea-scooter, archery, airsoft, paintball, flying-fox, climbing, and team-building providers |
| Cultural experiences | Penyengat Island guides; Vihara Ksitigarbha Bodhisattva visitor services; Avalokitesvara Graha Temple visitor services; Panglong Village guides; Tanjungpinang heritage and culinary-tour providers |
| Resort activities | Participating activity departments at Natra Bintan, The ANMON Resort Bintan, Club Med Bintan, Nirwana Gardens, and other accommodation partners |
G. Singapore Activities and Attractions
| Category | Attractions and service providers |
|---|---|
| Changi | Jewel Changi Airport; Canopy Park; Changi Experience Studio and participating airport attractions |
| Marina Bay | Gardens by the Bay; Marina Bay Sands SkyPark; ArtScience Museum; Singapore Flyer; Singapore River Cruise; DUCKtours |
| Sentosa | Universal Studios Singapore; Singapore Oceanarium; Adventure Cove Waterpark; Singapore Cable Car; Skyline Luge Singapore; Wings of Time; Madame Tussauds Singapore; iFly Singapore; Mega Adventure |
| Wildlife | Mandai Wildlife Reserve; Singapore Zoo; Night Safari; River Wonders; Bird Paradise |
| Culture and education | National Gallery Singapore; Asian Civilisations Museum; National Museum of Singapore; Science Centre Singapore; Singapore Botanic Gardens |
| Group activities | Selected corporate, educational, family, cultural, recreational, and team-building providers |
H. Bintan Dining and Catering Network
| Category | Dining and catering providers |
|---|---|
| Resort and destination dining | Kampoeng Kelong Seafood Restaurant; The Kelong Seafood Restaurant; The Dining Room at The Sanchaya; Tasanee Grill; Saffron; Tree Tops; XANA Beach Club; participating resort restaurants |
| Local dining | Pujasera Lagoi; Rimba Jaya Night Market; Akau Potong Lembu; Sei Enam Seafood Restaurant; Alim Restaurant; selected Tanjungpinang and Trikora restaurants |
| Group services | Resort banquet departments, event caterers, halal meal providers, vegetarian caterers, school-group meal providers, celebration caterers, and special-diet suppliers |
I. Singapore Dining and Catering Network
| Category | Dining and catering providers |
|---|---|
| Seafood and local dining | JUMBO Seafood; Mutiara Seafood; Palm Beach Seafood; Long Beach Seafood; TungLok Seafood; Smith Marine Floating Restaurant |
| Singapore and international cuisine | StraitsKitchen; The Halia; Violet Oon Singapore; PUTIEN; Din Tai Fung Singapore; Song Fa Bak Kut Teh; Paradise Dynasty; The Coconut Club |
| Halal and group dining | Zam Zam Restaurant; Segar Restaurant and selected halal-certified restaurants and caterers |
| Food centres | Lau Pa Sat; Satay by the Bay; Newton Food Centre; Maxwell Food Centre; Makansutra Gluttons Bay |
| Group and event services | Hotel banquet departments, airport restaurants, Chinese group-meal providers, Indian vegetarian caterers, Korean and Japanese group-meal restaurants, international buffets, and MICE caterers |
J. Bintan Meeting and Event Venues
| Category | Venues |
|---|---|
| Resort and hotel venues | Natra Bintan; The ANMON Resort Bintan; Mövenpick Resort & Spa Bintan Lagoon; Grand Lagoi Hotel Bintan; Four Points by Sheraton Bintan; Hotel Indigo Bintan Lagoi Beach; Holiday Inn Resort Bintan Lagoi Beach; Banyan Tree Bintan; HOMM Laguna Bintan; Cassia Bintan; Club Med Bintan; Nirwana Gardens; The Sanchaya |
| Outdoor and activity venues | Crystal Lagoon; Treasure Bay Bintan; Lagoi Bay Beach; Plaza Lagoi; Safari Lagoi; participating golf-course and beach-event venues |
| Corporate and convention venues | Ria Bintan Golf Club; Laguna Golf Bintan; CK Tanjungpinang Convention Centre and selected corporate-retreat venues |
| Specialist services | Event organisers, team-building facilitators, staging providers, photographers, videographers, decorators, caterers, interpreters, and group coordinators |
K. Singapore Meeting and Event Venues
| Category | Venues |
|---|---|
| Convention and exhibition venues | Sands Expo and Convention Centre; Suntec Singapore Convention & Exhibition Centre; Singapore EXPO; MAX Atria; Resorts World Convention Centre; Raffles City Convention Centre; Changi Exhibition Centre |
| Cultural and destination venues | Gardens by the Bay; National Gallery Singapore; ArtScience Museum; Esplanade – Theatres on the Bay; Singapore Flyer |
| Large-scale venues | F1 Pit Building; Singapore Indoor Stadium; National Stadium; OCBC Square; The Star Performing Arts Centre |
| Hotel and resort venues | Marina Bay Sands; Fairmont Singapore; Swissôtel The Stamford; Pan Pacific Singapore; PARKROYAL COLLECTION Marina Bay; Conrad Singapore Marina Bay; Capella Singapore and participating hotel event departments |
| Waterfront and leisure venues | Sentosa event spaces, beach venues, marina venues, yacht venues, and Singapore River waterfront spaces |
L. Supporting Professional Suppliers
Bintan Voyage may also work with:
| Service category | Service scope |
|---|---|
| Singapore travel partners | Licensed travel-agent and regulated-service support |
| Ticketing partners | Flight, ferry, attraction, and event ticket arrangements |
| Payment providers | Approved IDR, SGD, card, transfer, and digital-payment processing |
| Insurance providers | Travel, accident, medical, baggage, disruption, and group coverage |
| Guides and interpreters | Indonesian, English, Mandarin, Korean, and other language support |
| Events and media | Event organisers, facilitators, photographers, videographers, designers, and production suppliers |
| Guest assistance | Medical facilities, emergency transport, mobility equipment, child seats, luggage services, and connectivity providers |
| Corporate support | Printing, signage, decorations, souvenirs, security, catering, and event logistics |
23. Schedule Maintenance
The Public Supplier Network Schedule is reviewed periodically and may be updated without changing the main principles of this Policy.
A name may be added, amended, reclassified, temporarily hidden, or removed when:
- A new relationship is established;
- A provider changes its name;
- A property is rebranded;
- A service becomes unavailable;
- A contract or rate period changes;
- The provider no longer meets Bintan Voyage requirements;
- Updated public information becomes available.
The current written booking confirmation remains the definitive record of which supplier is assigned to a specific reservation.
24. Corrections and Verification Requests
Suppliers or authorised representatives who identify an inaccurate name, operating status, service description, or relationship description may contact:
The request should include:
- The supplier name;
- The affected page or statement;
- The requested correction;
- The requester’s authority to act for the supplier;
- Supporting information where relevant.
Bintan Voyage will review legitimate correction requests and update confirmed inaccuracies within a reasonable period.
25. Official Contact
Bintan Voyage
Operated by PT Bintan Voyage International
Business Identification Number: 2306260219563
Office: Jl. Hang Tuah, Kota Baru, Teluk Sebong, Bintan Regency, Riau Islands 29155, Indonesia
Website: bintanvoyage.com
WhatsApp and telephone: +62 812 6182 0197
Bookings: sales@bintanvoyage.com
Supplier, corporate, and policy matters: office@bintanvoyage.com
Operating hours: Daily, 8:00 AM to 11:00 PM Singapore Time